IT Manager (E-Commerce skilled ONLY)

at  MAAC HOME TRADING CO LLC

Introducing MAAC Home, a luxury furniture brand proudly born in Dubai—a place where your dream home takes shape. We are excited to embark on this remarkable journey, redefining the world of home decor and furnishings. Our mission is clear and ambitious: to transform your living spaces into stylish, comfortable, and inspiring havens.
At MAAC Home, we understand that your home is an extension of your unique taste and personality. That’s why we’ve curated an exclusive collection featuring over 1,000 designs crafted to captivate your imagination. By leveraging cutting-edge e-commerce, we bring our premium products closer to you, ensuring a seamless and satisfying shopping experience.
We are committed to staying ahead of the curve by regularly updating our inventory to showcase the latest trends and innovations in home furnishings. With our timeless range of modern designs and timeless classics, there’s something for everyone at MAAC Home.
At MAAC Home, we’re not just about furniture; we’re about creating an exceptional shopping experience. Our dedicated team is here to guide you every step of the way as you turn your dream home into reality. Guided by our core values of trust, mutual responsibility, and transparency, we ensure you can shop with confidence in the global marketplace.
Welcome to MAAC Home, where the possibilities for your home are limitless. Join us on this exciting journey and let’s work together to create the home you’ve always dreamed of.

POSITION OVERVIEW

We are seeking an experienced and detail-oriented E-Commerce IT Manager to oversee the technical operations and ensure the smooth functioning of our e-commerce platform. The role involves managing the overall IT infrastructure, maintaining platform security, integrating and managing marketing tools, overseeing CRM (Zoho) and inventory systems, server management, website maintenance, app integrations, UX optimization, and drop shipping operations. The ideal candidate will possess a strong technical background, leadership skills, and the ability to work in a dynamic, fast-paced environment.

QUALIFICATIONS:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Proven experience managing WooCommerce platforms and e-commerce IT operations.
• Strong knowledge of server management, cybersecurity, and website optimization.
• Hands-on experience with CRM systems (Zoho) and inventory management.
• Familiarity with drop shipping processes and tools.
• Excellent understanding of UX principles and best practices.
• Proficiency in integrating and managing third-party apps and marketing tools.
• Strong analytical, problem-solving, and organizational skills.
• Ability to work independently and collaboratively in a fast-paced environment.

PREFERRED SKILLS:

• Certifications in IT management, cybersecurity, or related areas.
• Knowledge of SEO and digital marketing basics.
• Familiarity with app development and API integrations.
• Experience in managing mobile e-commerce apps.
• Expertise in SEO and CRO strategies and tools.

• IT Management and Security:
• Oversee the IT infrastructure, ensuring optimal performance, reliability, and security.
• Implement and maintain cybersecurity measures to protect sensitive customer and business data.
• Regularly monitor and update the WooCommerce platform, plugins, and themes to ensure security and functionality.
• Ensure security compliance for marketing platforms (e.g., Meta, Google, TikTok, Snapchat) to protect data and accounts from unauthorized access.
• Implement and monitor security protocols for marketplaces such as Amazon, Noon, and other third-party integrations.
• Server Management:
• Manage server hosting, maintenance, and performance optimization.
• Conduct regular backups and disaster recovery planning.
• Monitor server performance and troubleshoot issues as needed.
• CRM Management (Zoho):
• Oversee Zoho CRM and inventory system integration and functionality.
• Ensure seamless integration of CRM with other platforms such as WooCommerce and marketing tools.
• Manage and optimize workflows, inventory updates, and customer data in the CRM system.
• Website Maintenance and Management:
• Maintain and optimize the e-commerce website for speed, functionality, and UX.
• Ensure timely uploading of new products, including accurate descriptions, images, and pricing.
• Troubleshoot and resolve website-related technical issues.
• App Management and Integration:
• Integrate and manage third-party apps and tools for marketing, customer engagement, and analytics.
• Monitor app performance and compatibility with the e-commerce platform.
• Drop Shipping Management:
• Set up and manage drop shipping integrations with suppliers.
• Monitor order processing, inventory synchronization, and vendor communications.
• User Experience (UX):
• Work closely with designers and marketers to ensure an intuitive and engaging user experience.
• Conduct regular UX audits and implement improvements to increase conversion rates.
• Marketing Platform Integration:
• Integrate marketing tools (e.g., email campaigns, social media platforms, analytics) with the e-commerce platform.
• Ensure data consistency and seamless performance across marketing channels.
• Performance Monitoring and Reporting:
• Analyze website traffic, server performance, and other KPIs to identify opportunities for improvement.
• Prepare regular reports on platform performance, security status, and IT-related updates.
• SEO/CRO Optimization:
• Develop and implement SEO strategies to improve organic search rankings and traffic.
• Optimize website content and structure for search engine visibility.
• Execute conversion rate optimization (CRO) techniques to enhance user experience and increase sales.
• Team Collaboration:
• Coordinate with cross-functional teams including marketing, operations, and customer support to ensure alignment on e-commerce initiatives.
• Provide training and support to team members on IT-related tools and platforms.