IT Manager EMEA

at  Vita Coco EMEA

EMPLOYEE EXPERIENCE ENHANCEMENT:

o Manage new hire onboarding, ensuring devices are pre-configured and ready to go, and handle leaver offboarding to maintain data security.
o Create and maintain IT documentation, including user guides and technical manuals, to help streamline operations.
o Collaborate with cross-functional/global teams to understand employee needs and pain points related to technology and improve IT performance.
o Develop strategies to improve user satisfaction, streamline processes, and enhance productivity.
o Champion initiatives that foster a positive digital workplace experience.

EFFICIENCY AND MSP OPERATIONS:

o Work closely with our MSP partners to ensure seamless service delivery.
o Optimize resource allocation, ticket management, and incident resolution.
o Monitor key performance indicators (KPIs) related to efficiency and service quality.
The job description is not exhaustive, and the post holder will be required to undertake other duties in line with their ability and the changing needs of the business.

PREFERRED KNOWLEDGE, SKILLS & EXPERIENCE:

• Education in Information Technology, Computer Science, or related field.
• Minimum of 4 years of relevant IT experience.
• Microsoft Certified: Modern Desktop Administrator Associate (or similar certifications).
• Strong systems knowledge of Windows & MacOS.
• Experience with Microsoft 365, Teams, SharePoint, and Azure for a globally distributed workforce.
• Solid understanding of employee experience, modern work practices, and MSP operations.
• Understanding of GDPR compliance, endpoint security, and cybersecurity best practices.
• Excellent communication skills especially to work effectively with non-technical users
• Ability to collaborate across departments and all levels.
  The Vita Coco Company is committed to the principles of equal employment. We believe in building a diverse and inclusive culture and a positive employee experience and are dedicated to equal employment opportunities regardless of race, including colour, nationality, ethnic or national origin, age, disability, gender or gender reassignment, religion or belief, sex or sexual orientation, marital/civil partnership, pregnancy, and maternity. We welcome applications from a diverse range of individuals and will consider any reasonable adjustments to enable candidates to perform as well as possible during the recruitment process.