IT Manager

at  enCompass Community Safety Agency

POSITION SUMMARY:

We are seeking a highly skilled and motivatedIT Manager to oversee and manage our organization’s Information Technology (IT) infrastructure, services and contractors. Reporting directly to the Director, Finance & Administration, the IT Manager will work closely with other departments to build collaborative relationships and understand business needs, provide technical solutions, and drive IT strategy to enhance overall productivity and security.

QUALIFICATIONS / SKILLS:

• Bachelor’s degree or equivalent in Information Technology, Computer Science, or relevant studies.
• Proven experience (typically 5+ years) in an IT management or senior technical role.
• Strong knowledge of IT systems, networks, and infrastructure.
• Experience with cybersecurity best practices and data protection regulations (e.g., FOIP).
• Experience in IT project management.
• Excellent problem-solving, analytical, and troubleshooting skills.
• Strong leadership, communication, and interpersonal skills.

PREFERRED QUALIFICATIONS:

• Familiarity with cloud computing, virtualization, and enterprise-level software solutions.
• Industry certifications such as PMP, ITIL, Cisco, or Microsoft.
• Experience with ERP systems, databases, and business intelligence tools.
• Knowledge of disaster recovery and business continuity planning

IT Strategy & Planning:

• Develop and execute IT strategies aligned with the Agency’s goals.
• Assess current and future technology needs, ensuring the IT infrastructure supports business growth.
• Develop IT policies, procedures, and standards.
• Perform annual audits/risk management.
• Participate in the selection and evaluation of the approved Managed Services partner as required.

Team Leadership & Management:

• Manage internal and external IT professionals, including IT consultants and support staff.
• Provide oversight, management and of the approved Managed Services partner
• Lead recruitment, training, and performance evaluations of the IT team, as needed.
• Foster a collaborative work environment and encourage continuous learning and professional development.

System & Network Management:

• Oversee the installation, configuration, and maintenance of all hardware, software, and network infrastructure.
• Ensure all IT systems and networks are functioning optimally and securely.
• Monitor server, storage and network performance and troubleshoot issues to ensure minimal downtime.

Cybersecurity & Data Protection:

• Implement and enforce IT security policies to protect sensitive company data and systems.
• Ensure compliance with relevant data protection laws and regulations.
• Coordinate regular security audits and vulnerability assessments.
• Respond to IT security incidents and breaches promptly.

Support & Troubleshooting:

• Develop and oversee IT helpdesk operations to ensure timely and effective resolution of technical issues.
• Provide technical support and guidance to staff members for day-to-day IT challenges.
• Manage troubleshooting and resolution of hardware and software issues.
• Train and provide support to all staff on IT security, including providing remote and physical access control.