IT Manager

at  Mirai Arabian International Company Limited

The IT Manager will be responsible for leading a team of IT specialists at the Riyadh office. Qualities of this role are strong leadership and IT operations and problem solving expertise.

REQUIREMENTS

• English proficiency (B2 level or above) – spoken and written
• Passion for games of all genres and all platforms (mobile, PC and console)
• 1-3 years experience as an IT Manager or IT Team Lead managing a service desk queue and a team of technicians.
• Ability to successfully lead multiple concurrent projects
• Good communication, including writing, speaking and active listening
• Ability to thrive in a fast-paced, constantly changing environment.
• Strong problem-solving, critical thinking and decision-making skills
• Excellent attention to detail
• Exceptional organizing and time-management skills
• Ambitious, hardworking, and quick learner
• Experience in enforcing established policies and developing new procedures for supporting users and systems
• This is a 100% on-site role. Remote work is not available
• Must possess great interpersonal skills and be comfortable speaking with employees of all levels

• Execute initial technology setup (user accounts, workstations, software installations etc.)
• Serve as a Technical Manager responsible for leading an IT team at Riyadh office (on-site required)
• Provide leadership and guidance to the IT Team in a continuing effort to enrich team culture.
• Serve as an escalation point for complex technical issues.
• Create and continuously improve support procedures and documentation.
• Oversee day to day IT operations at the Riyadh office, reprioritizing team efforts as the needs of the business change.
• Hire and lead a team of IT Specialists, providing mentorship and development opportunities to promote high performance and growth.
• Manage vendor relationships.
• Additional responsibilities as needed.