IT Meeting Room Deskside Support Engineer

at  Osborne Clarke

WE ARE LOOKING FOR SOMEONE WITH

• A strong customer service ethic and demonstrable customer service skills, committed to delivering an exceptional standard of service.
• A good team player committed to supporting colleagues wherever necessary to maximise the effectiveness of the entire IT department.
• Able to work autonomously and to schedule own resource appropriately with the flexibility to travel between Osborne Clarke sites.
• The ability to demonstrate good problem solving technique using a sound logical approach, and ability to research using all means available.
• Focussed on and able to work to or exceed agreed service levels.
• Willing and able to be flexible in working practices.
• A creative thinker skilled at solving problems for users.
• Experience using workflows and helpdesk business service tools focussed on Incident, Problem, Change and Knowledge Management.
• Technical support experience gained in a Microsoft environment with a high level of problem solving, including Windows 10, Windows 11, Active Directory, Office 365, Microsoft Office suite including Teams.

General technical support experience required in the following areas:

• Teams Telephony.
• Document Management Systems such as iManage Cloud.
• Digital Dictation such as BigHand.
• Interaction CRM and Elite PMS.
• iPad and iPhone support including troubleshooting and administration.

Experience of working with the following:

• Professional services environment.
• Legal applications support.
• Lenovo laptop hardware knowledge .
• Print, Copy, Scan and print management solutions – ‘Follow Me’.

ABOUT US

Osborne Clarke is an international legal practice with over 330 Partners and more than 1,260 talented lawyers in 26 locations*. Our sector-based approach enables us to help our clients tackle the issues they are facing today, and prepare for the ones that they will face tomorrow. Advising them both comprehensively and commercially. We love working closely with our clients on new deals, products and solutions which will transform their businesses, markets and even sectors. And our unique approachable culture is not an added extra, it’s fundamental to our success.

At Osborne Clarke we value difference and encourage applicants from all backgrounds. We want everyone to feel that OC is a place where you can be yourself and belong, and our range of interest groups and diversity networks - not to mention our great teams - are a part of making that a reality.

• Services in India are provided by a relationship firm

ROLE PROFILE

We have an exciting opportunity to join our growing IT department based in our Bristol office as an IT Meeting Room Deskside Support Engineer. This is a pivotal role responsible for ensuring seamless operation and support of all boardroom and meeting Room Technologies. This role also extends to providing top-tier technical support and solutions to all OC staff.
This is a permanent position based in our award winning Bristol office, 35 hours per week, 8am to 4pm with flexibility to meet deadlines and support corporate events when required.

THE ROLE

The successful candidate will deliver a concierge service across all boardroom and meeting room technologies proactively supporting our users by establishing meeting room and event requirements to identify possible improvements with further support requirements while ensuring all room technology is fully functioning and available.
You will also provide deskside, ‘Guru Bar’, telephone, email and remote access support to our users of all IT systems across multiple sites and within the SLAs.

OTHER KEY RESPONSIBILITIES INCLUDE:

• Install or assist in the installation of business applications.
• Ensure that IT solutions are relevant to the business need and developed to meet end user requirements.
• Help with the dissemination of skills and knowledge throughout the IT department and actively collaborate with other members of the IT team to distribute workload effectively.
• Create and maintain documentation for implemented resolutions.
• Identify where systems can be better used to help maximise the return on investment made in technology.
• Keep up with advances in technology, new software and hardware in order to serve as an advisor to our users.
• Monitor equipment stock levels, alerting management when stock levels are low.
• Ensure all asset details are maintained within the asset database.
• Monitor incidents to identify frequently arising issues and assist in the delivery of user coaching to resolve these.