IT Network Manager (Legal Firm)

at  ITS Resourcing

IT Network Manager – Legal Firm
Location – East Bristol (Hybrid 3 days office & 2 days WFH)
Package – up to £55,000 basic
Permanent Vacancy
ITS Resourcing is currently working with a leading IT Services business to recruit a hands-on IT Manager, who will work onsite for a prestigious legal firm in Bristol (East). You will be responsible for delivering and supporting internal IT services, working closely with key stakeholders and onsite engineers to deliver a fantastic user experience.

EXPERIENCE REQUIRED:

• You will have proven experience of leading and developing IT support services, demonstrating exceptional communication and stakeholder management skills
• Experience of working within a legal or professional services environment would be advantageous
• This role requires line management of an on-site IT team; therefore, management\supervisory experience would be beneficial
• Knowledge of legal applications such as SOS, BigHand, LaserForms or equivalent would be advantageous
• You will demonstrate excellent attention to detail and have the ability to create and present complex management reports to senior stakeholders
• Desire to succeed and the ability to identify and correct problems effectively and quickly
• Previous experience with co-creating an IT Strategy would also be advantageous
• Exposure to the technologies listed below would be beneficial:
• Azure (including configuration and management)
• Azure Site Recovery
• Windows Virtual Desktop
• Microsoft 365 (including Exchange Online, Sharepoint, Intune)
• Windows Operating Systems (Domain Controllers, File Servers, SQL)
• Networking (Switching, Routing, Firewalls),
• Security Solutions (Anti-Virus, Email Filtering, Web Filtering)
• Wireless Solutions
  Hours/Location; Monday – Friday, Day Work, working onsite at a customer site in Bristol (Kingswood) 3 days per week, 2 days from home.
  Package details ; A competitive salary of up to £55,000 basic (dependant on experience), starting holiday allowance of 25 days plus bank holidays, industry leading training and development, plus lots of additional benefits and perks

• To be accountable for the primary management and support of the firm’s core IT infrastructure, services and data within defined contractual SLA’s
• Deliver high quality, reliable, secure and performant IT services to the firm
• Manage an onsite IT Technician including coaching, mentoring, development, and all necessary HR processes and procedures (1-to-1’s, annual appraisals etc)
• Prioritise workloads to maintain service levels and service KPI’s within a structured service framework.
• Ensure adherence to policies, processes, procedures and best practice throughout the delivery of IT services
• Ensure daily, weekly, monthly checks are completed, with outputs tracked and communicated effectively
• Create, assess, and present relevant management information (MI) and reports that provide transparency, service insights and facilitate service improvement and investment planning
• Work in close collaboration with different resolver groups, both internal and external, to achieve positive outcomes
• Maintain and support information security standards aligned to ISO270001 and Cyber Essentials Plus and industry best practice
• Demonstrate exceptional customer service skills at all times