IT Officer for our Level 2 Application Support team (m/f)

at  Deloitte

YOUR FUTURE TEAM

Do you have a previous experience in an Operational IT Team? Do you demonstrate competent IT literacy and ability around applications & systems? Are you willing to have a holistic view of IT within business, from front to back?
If you have between 3 and 5 years of experience, you should join our IT Level 2 Support team.

YOUR SKILLS

• Bachelor’s degree in Computer Sciences, with 3 years minimum expertise in an Operational IT Team in Level 2
• Prior experience supporting users on issues related to application and software;
• Good understanding of ITIL in principle particularly in the Service Operation space, covering Service Desk , Incident Management, Problem Management and Knowledge Management.
• Proficient in MS Office and ticketing system
• Tech savvy
• Experienced in Microsoft Windows Server, Windows desktop administration, and PowerShell scripting;
• Relevant experience in maintaining NTFS permission and Active Directory management.
• The following IT related knowledge will be considered as an asset:
• System Center Configuration (SCCM)
• VMWare Managment (VDI)
• Cloud Management (Exchange Online, Office 365)
• Security standards
• Curious, flexible, with a strong team spirit, comfortable working independently, and open to learn from colleagues
• Good attention to details and good stress resilience
• Excellent analytical skills
• English mandatory and French is an asset

Please refer the Job description for details