IT On-site Support Technician (6 Month Contract) - Turin

at  WSP Italy

WSP is a global leader in engineering and professional services. We pride ourselves on delivering innovative solutions to our clients and maintaining a robust IT operation to support our employees worldwide. In order to achieve the priorities and enablers defined for IT Services in support of the business strategy, IT is undertaking a global transformation program.
We have a clear vision of how it wants to help make the world a better place, by giving back to communities and supporting what’s really important for our future.
WSP Italia are looking for an On-Site Support Technician on a full‐time basis to be based out of our office in Turin. This is a 6-month contractual assignment, with a possibility of extension. The purpose of the role is to support the “end‐user computing” environment. When required, the role will provide on‐site support delivery in our offices across the country.

WHAT YOU’LL LIKE ABOUT US:

• A working environment inspired by diversity, driven by inclusion.
• Our flexible working policy - We recognise the importance of work-life balance and encourage you to find yours.
• WSP is about making the world around us a better place, including the environment, transport infrastructure, buildings and land use.
• Excellent career prospects. We’re growing fast, and every day we strive to outdo ourselves. We are open to your ideas and want to try new things. We have a supportive environment that invests in your development and training.
• WSP is about embracing a culture of collaboration with colleagues who stand out for their skills. Come and discover our fantastic team!

ABOUT US:

We are one of the world’s leading engineering and professional services firms. Our trusted employees share a common goal of making a positive and lasting impact on the communities we serve through a culture of innovation, integrity and inclusion.
Are you hesitating to apply? Go for it! We are proud to promote diversity, equal opportunities and professional integration within our teams, and we are convinced that our differences and an inclusive working environment contribute to our development. All applications will be carefully considered.

The Desktop Support Technician will provide user‐facing desktop support, computer provisioning and deployment services, as well as focusing on offering excellent internal customer service. Primarily, for WSP locations across the region, remote support will be undertaken. There will however be occasions when national and international travel will be necessary (when on‐site support is required). Together, the colleagues from the region provide an excellent ONEiT experience and help with IT integration projects growing and improving the business.

• Deployment, configuration and installation of laptops, workstations and mobile devices (Win10, IOS and Android)
• Coordinate with vendors for provision of end‐user support (e.g. Hardware Vendor technicians for warranty repair/replacement)
• Provide application deployment and support (Azure, SCCM, Autopilot and Active Directory
• Troubleshooting and resolving incidents and service requests from the business · Work according to all WSP policies and procedures (HSSE, Code of Conduct etc.

The Desktop Support Technician will provide user‐facing desktop support, computer provisioning and deployment services, as well as focusing on offering excellent internal customer service. Primarily, for WSP locations across the region, remote support will be undertaken. There will however be occasions when national and international travel will be necessary (when on‐site support is required). Together, the colleagues from the region provide an excellent ONEiT experience and help with IT integration projects growing and improving the business.

• Deployment, configuration and installation of laptops, workstations and mobile devices (Win10, IOS and Android)
• Coordinate with vendors for provision of end‐user support (e.g. Hardware Vendor technicians for warranty repair/replacement)
• Provide application deployment and support (Azure, SCCM, Autopilot and Active Directory
• Troubleshooting and resolving incidents and service requests from the business · Work according to all WSP policies and procedures (HSSE, Code of Conduct etc.)