IT Operations Analyst

at  YuJa Inc

JOB DESCRIPTION

YuJa is looking for a passionate individual to play the role to join our Internal Operations Team to play the role of an IT Operations Analyst within our Toronto office. Our team is passionate, excited about growth opportunities, and very creative. We are looking for people who are like-minded in vision and can also contribute to the diverse thinking our team requires.

ABOUT US

YuJa is a leader in enterprise video solutions. Our products harness the power of video to educate, engage, inspire, and collaborate. We serve organizations of all sizes, within all sectors, including higher-ed, K-12, government, healthcare, non-profit, and corporate delivering engaging video experiences. Our portfolio includes products for lecture capture, live streaming, media management, video conferencing, video test proctoring, digital asset management, and enterprise accessibility. We have legal headquarters in Delaware with primary U.S. offices in Silicon Valley, California, and Canadian offices in Toronto.

As an IT Operations Analyst, you will be responsible for assisting and supporting with the following:

• 1-2 years of experience as an IT Help Desk/Support Technician
• Thorough understanding of Networking concepts such as Network protocols, TCP/ IP and OSI models
• Experience setting up systems from scratch
• Experience working with MacOS is a plus
• Hands-on experience working with a ticketing system, preferably Jira
• Experience writing SQL queries
• Flexible personality with a positive and can-do attitude
• Possess good verbal and written communication skills
• Possess the ability to multitask
• Basic technical skills and experience using applications (e.g., Windows OS and Mac OS, Scripting) and hardware PC / smart device support
• Possess CompTIA A+ or relevant technical certifications - an asset