IT Operations Analyst

at  YuJa Inc

JOB DESCRIPTION

YuJa is looking for a passionate individual to play the role to join our Internal Operations Team to play the role of an IT Operations Analyst within our Toronto office. Our team is passionate, excited about growth opportunities, and very creative. We are looking for people who are like-minded in vision and can also contribute to the diverse thinking our team requires.

ABOUT US

YuJa is a leader in cloud platforms and applications for regulated sector clients, including higher-ed, K12, healthcare, and government. We enable enterprises to create engaging digital media experiences. We have legal headquarters in Delaware with primary U.S. offices in Silicon Valley, California, and Canadian offices in Toronto.

As an IT Operations Analyst, you will be responsible for assisting and supporting with the following:

• Managing and configuring SaaS systems such as Google WorkSpace, NetSuite, OneLogin, Bamboo, Atlassian (Jira), Salesforce, Freshworks. Not required to be proficient in all.
• Provide front-line on-site internal IT support including daily IT operations for server and network maintenance, hotline & deskside support, equipment maintenance, and service provisioning for internal staff.
• Work with other departments to understand their needs and find ways to assist/improve their processes with IT solutions.
• Help find and implement new ways to improve our cybersecurity posture and ensure compliance with security standards.
• Performing troubleshooting through diagnostic techniques and pertinent questions
• Responsible for PCs, printers, and related equipment (monitor, keyboard, mouse, hard drive, etc.)
• Installing and upgrading windows and software
• Diagnose and resolve technical hardware and software issues
• Perform other duties upon request