IT Operations Consultant (Entry) 0747 TT

at  Mediro ICT

Action and resolve IM (Incident Management) tickets
Action and resolve CIM (Critical Incident Management) tickets as required
Raise and lead PM (Problem Management) tickets as identified
Action and coordinate CM (Change Management) tasks and tickets as required
Perform daily system health checks
Ensure systems are operational according to SLA’s
Draw KPI Reports
Adhere to the client’s Group PIC processes (Problem, Incident & Change Management)
Perform daily operations tasks and end user support
Creation of pertinent test documentation
Conduct Ops Basic Training
Enable end user knowledge transfer and training
Work closely with Agile Masters, developers, product owners and various global stakeholders in the feature teams
Provide general assistance to the Operations team and end users
Co-ordinate all TLM topics with feature teams timeously
Ensure stability and availability of all infrastructure to support feature teams
Ability to work as part of a team
Ability to work interdependently as well as independently and to submit deliverables on time and with excellent quality
Excellent interpersonal and organisational skills with the ability to communicate effectively (both verbally and in writing) with both technical and non-technical colleagues / users
Good presentation skills
Self-starter
Above-board work ethics
Flexibility to take up different tasks in the project
Ability and willingness to coach and give training to fellow colleagues and users when required
Willing and able to be on standby after hours, on weekends and on public holidays as per rotation schedules
Willing and able to travel internationally

QUALIFICATIONS/EXPERIENCE:

IT Degree and/or relevant qualifications / years of experience
Minimum of 3 years IT operations experience

ESSENTIAL SKILLS REQUIREMENTS:

Incident, Problem and Change Management
Minimum 3 years working experience in an IT environment
Troubleshooting skills
Attention to detail
Positive attitude, hungry to learn, willing to go the extra mile
Any additional responsibilities assigned in the Agile Working Model (AWM) Charter

ADVANTAGEOUS SKILLS REQUIREMENTS:

Agile methodology
Atlassian tools: Jira, Confluence
Ability to read, interpret and follow Java code
AWS Practitioner training and/or certification
Logging and tracking tickets to external support
Troubleshooting deployments
Debugging remote services
Serverless
Microservice Architecture
German language (verbal and written)
Between 1 - 3 Year

Please refer the Job description for details