IT Operations Director

at  Francis Clark LLP

IN A NUTSHELL

Are you a highly experienced IT professional, with a passion for delivering excellent client service and an attention to detail for IT operations? Do you seek an environment where your innovative approach and strong leadership will make a real difference in continuously improving the impact of technology to a business?
This role is your chance to shine!
We constantly leverage the capabilities of technology that enhance our team’s efficiency. The rapid evolution of software and hardware solutions technology is having an increasing impact on the services we provide to clients. It is therefore vital that your knowledge, expertise and vision for the better use of technology enables our internal IT function to thrive.
The impact you’ll have, and therefore sense of achievement will be huge in this role.
Our IT Team provides support across all our office locations, but Exeter and Torquay would be where you’ll be expected to spend a proportion of your working week. There would be regular monthly trips to other offices such as Poole, Bristol and Truro to interact with members of the IT team and other key stakeholders. Our hybrid working approach will allow some working from home.

• Lead, develop and motivate the IT Operations Team.
• Support the COO and Board with your technology knowledge and guidance
• Ensure the smooth operation of the company’s IT systems, including hardware, software, and network infrastructure.
• Deliver monthly IT operations reports across the firm and up to Board level.
• Act as a lead on IT procurement and vendor management processes.
• Strong financial IT governance and budgeting.
• Be responsible for IT governance and work with Legal and data owners on data governance
• Oversee IT security, disaster recovery, and business continuity planning.
• Maintain and develop IT policies and procedures, including provision of training, guidance, and support to end users.
• Collaborating and knowledge sharing with other firms within the PKF network.
• Develop proactive relationships and communicate with different department leaders and partners to understand their business challenges and work with your IT team to drive improvements.