IT Operations Engineer

at  Diversity Travel

With offices in the UK, USA and South Africa, we are a growing Travel Management Company specialising in the charity, academic and not-for-profit sectors, and we are proud and passionate about what we do.

The IT Operations Engineer will be a technical expert at the forefront of Infrastructure and System support for the business, leading on, participating in, and overseeing a wide range of analytical and technically demanding projects. You will be expected to work on a wide range of systems, adapt quickly, take on challenges, and advise on technology best practices whilst striving to continuously improve service quality around our technology environments. This will be a varied role and key tasks will include:

• Third line administration, support and maintenance including: Azure Virtual Desktop; Active Directory; Group Policy; Microsoft Exchange 365; Network Hardware; Infrastructure Performance
• Take ownership and responsibility for providing the timely problem diagnosis, solutions documentation, implementation, administration, high level support, and ongoing maintenance of a variety of hardware, software, network, and communication systems
• Provide day to day support for internal customers via IT Service & Operations helpdesk, and project-based work leading to the development and deployment of new infrastructure services.
• Liaising with 3rd party supplier or other internal departments to collaborate on bug fixes, release installations and plan future developments
• Conduct internal and external security audits and analyse security breaches to determine their root cause
• Recommend and install appropriate tools and counter measures
• Documentation and training to produce and maintain knowledge bases on managed IT systems to support the wider team and business
• Experience as an independent technical escalation point within the technical team
• Hands-on Microsoft Windows network skills including Microsoft/Entra AD, Group Policy management, Security, DNS, DHCP, DFS, RDP and other Windows services
• Strong Microsoft Office 365 administration skills, including hybrid Azure deployments including IaaS and PaaS solutions
• Proficient in the latest Microsoft Windows server, Linux, and desktop operating systems technology stacks, including Azure Virtual Desktop/Nerdio
• Experienced in commonly used anti-virus software packages, such as Microsoft Defender
• Experience with 1st, 2nd, 3rd line support would be desirable
• Beneficial knowledge of working with Manage Engine and Zoho One

• Third line administration, support and maintenance including: Azure Virtual Desktop; Active Directory; Group Policy; Microsoft Exchange 365; Network Hardware; Infrastructure Performance
• Take ownership and responsibility for providing the timely problem diagnosis, solutions documentation, implementation, administration, high level support, and ongoing maintenance of a variety of hardware, software, network, and communication systems
• Provide day to day support for internal customers via IT Service & Operations helpdesk, and project-based work leading to the development and deployment of new infrastructure services.
• Liaising with 3rd party supplier or other internal departments to collaborate on bug fixes, release installations and plan future developments
• Conduct internal and external security audits and analyse security breaches to determine their root cause
• Recommend and install appropriate tools and counter measures
• Documentation and training to produce and maintain knowledge bases on managed IT systems to support the wider team and business
• Experience as an independent technical escalation point within the technical team
• Hands-on Microsoft Windows network skills including Microsoft/Entra AD, Group Policy management, Security, DNS, DHCP, DFS, RDP and other Windows services
• Strong Microsoft Office 365 administration skills, including hybrid Azure deployments including IaaS and PaaS solutions
• Proficient in the latest Microsoft Windows server, Linux, and desktop operating systems technology stacks, including Azure Virtual Desktop/Nerdio
• Experienced in commonly used anti-virus software packages, such as Microsoft Defender
• Experience with 1st, 2nd, 3rd line support would be desirable
• Beneficial knowledge of working with Manage Engine and Zoho On