IT Operations Engineer

at  Extenda Retail

Do you have a passion for cloud technologies and a drive to design and implement innovative cloud solutions? We are seeking an IT Operations Engineer who wants to grow into an Azure specialist to join our dynamic team and help us scale our cloud architecture to new heights.
You will play a crucial role in developing and managing our cloud-based infrastructure on Microsoft Azure, ensuring it meets our high standards for efficiency and reliability. This position offers a unique opportunity to work on cutting-edge projects, enhancing your skills in cloud technologies while making a significant impact on our operations.
We value team collaboration, and you will work alongside experts in various IT domains. This role will challenge you and provide a platform for you to grow professionally in the field of cloud computing.
The role involves a mix of technical challenges, innovative thinking, support/operations, and stakeholder management. You will be at the heart of our IT infrastructure, responsible for making strategic decisions that influence the performance and scalability of our cloud services.
The IT Operations team is responsible for delivering all aspects of IT services to our stakeholders. Hence, all team members are T-shaped which means you will also be challenged with a range of other IT and Enterprise IT tasks, every day contains a mix of support and engineering.

TECHNICAL SKILLS AND EXPERIENCE

To thrive in this role, you will need:

• A minimum of three years of experience in IT operations, with a proven track record in supporting and managing complex IT environments.
• A customer-centric mindset with a commitment to delivering exceptional service.
• Strong incident analysis and prioritization skills, with the ability to make decisions that reflect the business’s needs.
• Ability to work under pressure while maintaining a focus on business outcomes.
• Broad general experience in data communication and relevant Microsoft applications.
• Proven experience in designing, implementing, and managing solutions on Microsoft Azure.
• Hands-on experience with Azure IaaS and PaaS services, Azure Networking, and Azure Security
• Knowledge of automation tools and scripting languages such as Azure CLI, PowerShell, or Terraform.
• Familiarity with cloud-native architecture principles and microservices.

WHAT WILL YOUR ROLE INCLUDE?

Your first 3-6 months will focus on understanding our existing cloud infrastructure and identifying areas for improvement. You will:

• Provide excellent customer support by effectively analyzing and prioritizing incidents, ensuring quick and accurate resolution of issues.
• Utilize a high level of emotional intelligence to understand the impact of IT issues on the business and communicate clearly with stakeholders.
• Diagnose incidents with a strong focus on business priorities and take appropriate action.
• Engage in the deployment, management, and operational support of our Microsoft Azure environment.
• Work with Entra, Intune, Sentinel, Defender, and other Azure platform services to ensure a secure and robust infrastructure.
• Collaborate with the development team to architect cloud-native solutions that are scalable, resilient, and cost-effective.
• Contribute to the operations of critical IT infrastructure e.g. office/on-prem IT, Google Workspace, network (Fortinet)
• Contribute to the automation and continuous improvement of our cloud deployment and operations processes.

To thrive in this role, you will need:

• A minimum of three years of experience in IT operations, with a proven track record in supporting and managing complex IT environments.
• A customer-centric mindset with a commitment to delivering exceptional service.
• Strong incident analysis and prioritization skills, with the ability to make decisions that reflect the business’s needs.
• Ability to work under pressure while maintaining a focus on business outcomes.
• Broad general experience in data communication and relevant Microsoft applications.
• Proven experience in designing, implementing, and managing solutions on Microsoft Azure.
• Hands-on experience with Azure IaaS and PaaS services, Azure Networking, and Azure Security
• Knowledge of automation tools and scripting languages such as Azure CLI, PowerShell, or Terraform.
• Familiarity with cloud-native architecture principles and microservices