IT Operations Engineer

at  Healios

MUST HAVE EXPERIENCE:

• 
  
• 2 years experience in a client facing role in an environment where excellence user experience was key driver for successful support function

• Some experience in admin/tooling support
• High level of technical competency, quickly understands technical issues and can resolve them in a remote environment
• Quick learner with positive can do attitude
• Demonstrated ability to prioritise multiple incoming requests effectively and appropriately
• An emphatic, patient, professional and calm approach
• Experience of Freshchat, Jira or similar; office suites, operating systems
• Excellent verbal and written communication skills appropriate for children and young people
• Flexibility to support our mission of bringing healthcare to anyone, anytime, anywhere
• A commitment to ethical practice and adherence to the highest standards of safeguarding of adults/children

NICE TO HAVE EXPERIENCE:

• Solid understanding of safeguarding policies
• IT admin experience - Atlassian, Jira and Confluence
• Familiar with our toolstack: atlassian, google, aws, slack
• ITIL or similar
• Knowledge of Cyber Security, specifically for remote environments and suitable preventative measures
• Coding or scripting experience - AppScript, Powershell, Unix, etc

Please refer the Job description for details