IT Operations Engineer

at  Paramount Commerce

We are Paramount Commerce, a leading fintech company focused on simplifying payments in Canada. Since the early 2000s, we have redefined online purchasing by introducing a way to pay directly from a bank account, bypassing credit cards or e-wallets. Our commitment is to provide the highest standards of security and risk management that support seamless payments and rich data.
As we strengthen our position in Canada, we are strategically positioning ourselves for global expansion. To achieve our goals, we are seeking talented professionals who can push the boundaries of innovation, contributing to our growth across Canada and worldwide. Join us at Paramount Commerce, where we not only follow fintech trends but shape them.
As an IT Operations Engineer at Paramount Commerce, you will tackle a variety of issues and projects, playing a crucial role in the organization’s success. You will work closely with the Infrastructure, Security, and People and Culture teams. The ideal candidate will be comfortable navigating a hybrid device environment (Windows, Mac, even a bit of Linux) and will be at the forefront of adopting cloud-first strategies, automation, and streamlined IT processes to enhance employee productivity and satisfaction.

• Onboarding of new hires which includes (but limited to) creating accounts, shipping out hardware, and ensuring they are operational on their first day.
• End user support (on-site and remote) for macOS and Windows users.
• Hardware support for physical assets such as servers, printers, switches, etc.
• User account management in our corporate tools: Active Directory, Google Workspace, Okta, etc.
• Endpoint configuration and management via MDM (Kandji, WS1) and EDR (Crowdstrike)
• Management and maintenance of cloud resources in AWS and / or Azure
• Management and maintenance of network infrastructure (on-prem and cloud)
• Work on the IT component of projects across the organization (e.g. SSO configuration, Integration setup, application onboarding, etc)
• Work on Internal IT projects to optimize and automate repetitive tasks