IT Operations & Maintenance Manager (AMK)

at  MAESTRO HUMAN RESOURCE PTE LTD

System Maintenance and Monitoring:

• Perform regular maintenance tasks such as updates, patches, and backups on system and network.
• Continuously monitor system performance and health, identifying and resolving issues proactively.
• Ensure all IT systems and infrastructure are running efficiently and securely.

Troubleshooting and Support:

• Respond to and resolve system-related issues and outages in a timely manner.
• Provide technical support and assistance to end-users and other IT team members.
• Document issues, troubleshooting steps, and resolutions in the ticketing system.

Security and Compliance:

• Implement and enforce security policies and procedures to protect IT systems and data.
• Ensure compliance with industry standards and regulations.

Backup and Disaster Recovery:

• Manage backup systems and procedures to ensure data integrity and availability.
• Develop and maintain disaster recovery plans and conduct regular testing.

Documentation and Reporting:

• Maintain detailed documentation of system configurations, maintenance activities, and procedures.
• Generate and analyze system performance reports to identify trends and areas for improvement.
• Collaborate with other IT staff to develop and implement best practices.

Collaboration and Communication:

• Work closely with other IT team members to support various IT projects and initiatives.
• Communicate effectively with stakeholders to provide updates on system status and maintenance activities.
• Train and mentor junior staff as needed.

QUALIFICATIONS:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 4 to 6 years of experience in IT systems maintenance or a similar role.
• Proven experience in maintaining and supporting IT infrastructure in a complex environment.
• Proficiency in operating systems such as Windows Server and/or Linux (Red Hat, CentOS, Ubuntu).
• Experience with virtualization technologies such as VMware vSphere, Microsoft Hyper-V, and KVM or HCI.
• Knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, VLANs, and routing protocols.
• Familiarity with storage solutions (e.g., SAN, NAS) and data management techniques.
• Scripting skills in languages such as PowerShell, Bash, or Python for automation tasks.
• Good leadership skill
• Good communication in English skill both spoken and written

SOFT SKILLS:

• Strong problem-solving and analytical abilities.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong organizational skills.
• Ability to work independently and collaboratively within a team.
  Maestro HR
  damien lee tian hong
  R1106726
  16C846

Please refer the Job description for details