IT Operations Manager

at  Alder Hey Childrens NHS Foundation Trust

Join Our Team as an IT Operations Manager!
Are you ready to take on a pivotal role in our dynamic IT Operations team? As our IT Operations Manager, you’ll be at the heart of ensuring the smooth and efficient running of the Trust’s server and desktop infrastructure.

Proactive and Reactive Management : Oversee and manage our server and desktop infrastructure, ensuring everything runs seamlessly.
Problem Management : Collaborate with specialist areas to tackle issues head-on, ensuring SLA targets are consistently met.
Technical Escalation Point : Act as the go-to expert for resolving technical incidents involving servers, networks, telephony, and desktops.
Senior IT Support : Provide top-tier IT support and break-fix services to the Trust and our valued stakeholder organisations.
If you’re passionate about IT and thrive in a fast-paced environment, we want to hear from you!
As IT Operations Manager you’ll oversee the Technical Services Team, ensuring secure and consistent delivery of server, network, and telephony services. They will manage both proactive and reactive aspects of the server and desktop infrastructure, support problem management, and act as the escalation point for technical incidents. The role includes providing senior IT support, working weekends and unsociable hours when necessary, and participating in the on-call rota.
As one of Europe’s biggest and busiest children’s hospitals, at Alder Hey Children’s NHS Foundation Trust, we treat everything from common illnesses to highly complex and specialist conditions. In addition to our main hospital site, we offer paediatric services at a number of community sites and hold local clinics across Merseyside, Cumbria, Shropshire, Wales and the Isle of Man. We also provide specialist inpatient care for children with complex mental health needs in our recently relocated and newly opened state of the art facility.
Alder Hey has a thriving research portfolio and leads research into children’s medicines, infection, inflammation and oncology. We are becoming recognised as one of the world’s leaders in children’s healthcare and research. We contribute to public health, lead cutting-edge research and teach the next generation of children’s specialists. Alongside this is our Innovation Hub, a dedicated space where clinicians and industries can come together to create new products and technologies.
We know that a children’s hospital is different and that our job is more than just treating an illness. To us, every child is an individual. As well as giving them the very best care, we set out to make them feel happy, safe and confident as they play, learn and grow. At Alder Hey we are here to look after a child and their family and that includes mums, dads, brothers and sisters.
As the IT Operations Manager you will have responsibility for server and storage infrastructure, network voice and data services and collaborate with other teams and partner organisations both clinical and administrative working the Trusts.
You will be the lead in project delivery and implementation support of key infrastructure in areas and will be responsible for delivering business as usual technical support services for several key areas 24/7
You’ll also fill a supervisory level role in overseeing the day-to-day operations and activities of the technical services department managing a team of technical service engineers and procurement services. They establish and enforce team policies, procedures, and client relations standards.
Your strong technical expertise enables you to effectively identify and mitigate technological risks and deficiencies, analyse cyber and information security threats, and recommend improvements. Additionally, you have experience supporting proof of concept activities for new digital solutions.
As an excellent communicator, you’ll be comfortable liaising with customers and translating technical requirements for staff at all levels. You’ll bridge the gap between technical concepts and user needs, while effectively communicating technical solutions to stakeholders and developers. You’ll also have excellent organisational skills, being able to analyse complex service provision issues and make complex resource allocation decisions.
The role will also require you to support the wider management team in managing contracts with third-party suppliers to ensure value for money and responsiveness. You’ll assist with financial planning and budgeting, manage project budgets, and highlighting cost pressures.
Finally, as a strong leader, you’ll be committed to both your personal professional development whilst providing guidance, mentorship and career development and training opportunities for team members