IT Operations Manager (Startup)

at  Convey365

CONVEY365

Convey365 is a cutting-edge technology startup company looking to specialise in AI-driven solutions – which is where you come in. An exciting opportunity exists to join an industry leading PropTech company based in South Wales, for a talented and enthusiastic IT Operations Manager to join our growing IT and Development team.
Our philosophy is to be the very best at what we do, revolutionise the conveyancing industry and most importantly exceed our client expectations.
We achieve this through our exceptional employees who also have our passion to be the best version of themselves and share our core values of integrity, competence, openness, and benevolence.
Whilst we pride ourselves on our high performing culture, we love to have fun in work and enjoy collaboration days where we all get together for training and team building activities to support our regular charity fundraising.

NEXT STEPS

If you have the qualities that we are looking for, share our Company values and feel this is the next step in your career, we would love to hear from you.
Join us in building the future of Convey365 and help us scale to new heights!
Job Types: Full-time, Permanent
Pay: £45,000.00-£55,000.00 per year

Benefits:

• Additional leave
• Bereavement leave
• Company events
• Company pension
• Employee discount
• Enhanced maternity leave
• Enhanced paternity leave
• Gym membership
• Health & wellbeing programme
• Referral programme
• Sick pay
• Work from home

Schedule:

• Monday to Friday

Application question(s):

• Do you have extensive experience with AWS services, including EC2, S3, RDS, Elastic Beanstalk, EFS, Lambda, ECS, and CloudFormation or similar service? Please provide details
• Do you have experience scaling SaaS platforms? Can you provide specific examples of projects where you’ve scaled infrastructure to support user growth?
• Do you have commercial experience dealing with new client contractual details and negotiation?
• Do you have experience in obtaining and maintaining ISO27001 accreditation? Please provide details.
• Do you have experience with DevOps practices and tools, such as Kubernetes, Docker, Jenkins, Terraform, and CI/CD pipelines? Describe your involvement.
• Do you have experience mentoring and guiding a technical team? Provide an example of how you fostered a culture of innovation and continuous improvement.

Experience:

• Linux: 3 years (required)

Willingness to travel:

• 25% (required)

Work Location: Hybrid remote in Newport, NP20 1J

We are looking for a talented and enthusiastic IT Operations Manager to join our growing IT team in which you will be given exposure to new and exciting technologies and the opportunity for continual development and learning. This is an exciting role in developing systems to support cutting edge technology within the sphere of legal conveyancing systems. Among your key responsibilities will be:

• Lead and manage a growing team of engineers and DevOps specialists to design, build, and maintain scalable SaaS infrastructure on AWS.
• Drive the technical strategy to scale the platform as user demand grows, making informed decisions on infrastructure, performance optimizations, and system design.
• Collaborate with senior leadership, sales, and operations teams to translate business requirements into technical solutions, ensuring alignment with commercial goals.
• Commercially minded supporting onboarding of new clients with contractual negotiations.
• Take ownership of the groups entire AWS infrastructure.
• Optimize AWS costs by implementing best practices for cloud cost management, monitoring resource usage, and ensuring efficient cloud architecture.
• Ensure compliance and security standards are met across the infrastructure, adhering to best practices in data protection and cloud security, in line with Cyber Essentials Plus and ISO27001.
• Mentor and guide the technical team, fostering a culture of innovation, continuous learning, and accountability.
• Analyse performance metrics and make data-driven decisions to improve platform performance, stability, and cost-efficiency.
• Engage with stakeholders (internal and external) to communicate technical decisions, strategies, and roadmaps clearly and effectively, ensuring buy-in from both technical and non-technical teams.
• Identify opportunities for process improvements across the business and drive their implementation across teams.
• Manage own work allocation, productivity, and quality of work with minimum supervision.