IT Operations & Service Consultant (hybrid) contract (1253) TB

at  Mediro ICT

Responsible for driving operational efficiency within the Group’s IT platforms.
This includes managing second-level IT support, solving complex permission issues, and enhancing user documentation. You’ll play a crucial role in incident resolution and contribute to continuous improvement in a dynamic, fast-paced environment.
Resolve second-level incidents within the Self-Service Data Analytics Platform.
Manage and execute service requests and operate platform-specific projects.
Collaborate closely with business departments to own the customer experience.
Maintain and enhance process documentation and user manuals.
Coach and train colleagues and users as needed.
Participate in on-call duty for high-priority support.
Collaborate with 3rd level support, development, and SaaS vendor teams.

ADVANTAGEOUS SKILLS:

Background in software development.
Experience with authorizations and access control.
Matric plus relevant IT/Business qualifications.
Minimum 5 years of experience in Operations.
Strong IT Service Management (ITIL) knowledge and second-level support expertise.
Experience in working with BI tools, databases, data flows, AWS, and coding languages such as Python.
Ability to work in complex, multi-stakeholder environments with mission-critical use cases.
High customer orientation with strong communication skills across multiple support channels.
Between 5 - 7 Year

Please refer the Job description for details