IT Operations Support Analyst

at  Golden Charter

IT OPERATIONS SUPPORT ANALYST (£28-30K DOE)

Do you have experience of working in a 1st line support or technician role? With knowledge of Service Desk processes and ticket handling? If so, we’ve got a new opportunity for IT Operations Support Analysts to join our Change and Technology team on a full time, permanent basis, working 35 hours per week.
As the IT Operations Support Analyst, you’ll be the first point of contact for technical matters. You’ll be responsible for analysing incidents and requests and bringing them to resolution. Reporting to the IT Operations Manager, you’ll support the deployment and maintenance of devices and applications, liaise with internal colleagues and stakeholders to ensure that services are being delivered effectively and efficiently and contribute to the creation and ongoing updates to procedural, knowledge base and technical documentation.

Please refer the Job description for details