IT Operations & Support Technician

at  The Emirates Group

Job Purpose: At Emirates, we believe in connecting the world, to and through, our global hub in Dubai; and in constantly innovating to ensure our customers ‘Fly Better’. Join our Technology Operations team, where you will play a pivotal role in our IT landscape, ensuring smooth operations and outstanding support for critical business functions globally. The team focuses on duty management, service support, infrastructure operations, change enablement, observability, and IT asset management.
As an IT Operations & Support Technician, you will be responsible for resolving incidents, fulfil service requests, and carry out deployment activities & preventive maintenance by following procedures and guidelines. The role ensures that all IT service operation activities remain within the agreed service levels and minimize the adverse impact as well as ensuring incidents are resolved.

KNOWLEDGE/SKILLS:

• Experience in Customer Support and Operational Support role.
• Experience in IT Help Desk/Technical Call Centre.
• Knowledge in ITIL, Service Now, Operating systems, Active Directory, Azure Administration, troubleshooting hardware issues with PCs & other end user devices.
• Knowledge of remote management tools like RDP and deployment tools such as SCCM and Intune.
• Working knowledge of PCs and applications as MS Office and Outlook.
  Salary & Benefits: Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what’s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section

QUALIFICATIONS & EXPERIENCE: TO BE CONSIDERED FOR THE ROLE, YOU MUST MEET THE BELOW REQUIREMENTS:

Vocational or Diploma (12+2 or equivalent) , and 3+ years of overall work experience.