IT Operations Technician

at  Fiserv Inc

CALLING ALL INNOVATORS – FIND YOUR FUTURE AT FISERV.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

WHAT YOU SHOULD KNOW ABOUT US:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine’s “World’s Most Admired Companies™” 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.

WHAT YOU WILL DO:

• Perform detailed monitoring to recognize, troubleshoot, escalate, document, and resolve identified incidents during your shift.
• Actively address incoming messages, viewing pending tasks in queues, checking the current state of processes, and taking actions like cancelling or deleting completed/unnecessary tasks to maintain system efficiency.
• Ensure all tasks configured within a Job Scheduler system will be automatically executed based on their specified schedule when the conditions for that schedule are met.
• Perform system recovery tasks to process restoring information systems to their known state after a hardware/ software disruption, compromise, or failure.
• Utilize data-driven decision-making to collect data to provide recommendations for incident resolution.
• Document troubleshooting checklists to quickly identify and resolve potential issues.

IMPORTANT INFO ABOUT THIS ROLE:

• You will work an assigned schedule of: 7:00 pm to 7:00 am Sunday -Tuesday (working every other Wednesday).
• Flexibility in schedule to work required overtime that includes weekends and holidays.
  This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Maryland, New York, Nevada, Rhode Island or Washington.
  Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).