IT Operations Technician

at  South Hampshire Colleges Group

CARE TO JOIN US?

We currently have an exciting opportunity for a IT Operations Technician to provide exceptional customer service and support within the Group’s IT Helpdesk and support service. The information below provides more detail about the role and you may also wish to learn a little more about working for South Hampshire College Group by viewing the below video.

We offer great benefits including;

• Employer pension contribution of 27.1%.
• Regular training and development.

SKILLS/EXPERIENCE:

• Able to meet tight deadlines and work under pressure.
• Able to deliver excellent administrative, documentation and organisational skills.
• Outstanding communication and interpersonal skills.
• A proactive and flexible approach to working, embracing new technologies, systems and processes.

QUALIFICATIONS:

• Minimum GCSE Grade 4/C in English & Maths or equivalent.
• Degree or relevant professional qualification in job related discipline.
• CompTIA A+, Network +, MCIPT qualifications or equivalent in relevant technologies or relevant experience.
  ?We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
  Our College regularly produces excellent student results and receives sizeable capital investment that has and will deliver world-class learning facilities for both students and staff.
  We are now regarded as the #1 College in Hampshire and none of this momentum would be possible without the team that Fareham College has brought together

• Track and monitor all incoming support requests.
• Provide operational support across the college’s diverse IT infrastructures including desktops, mobile devices and print systems.
• Maintain accurate support data for all requests.
• Maintain up-to-date portfolio of hardware, software and services.
• Collaborate with IT Infrastructure Engineers to support delivery of resolutions promptly and effectively.