IT Ops & Project Engineer

at  Twinkl

Job Introduction
Location: Twinkl HQ, Sheffield (with potential for hybrid working)
Annual Salary: Competitive, based on experience

KEY REQUIREMENTS:

We’re interested in anyone who meets one, or a combination of the following:

• Technical Expertise:
• Strong experience in IT operations, including server administration, networking, and cloud services.
• Proficiency in Windows and Linux operating systems, as well as virtualization technologies (e.g., Hyper-V).
• Experience with cloud platforms (e.g.,Google Workspace, AWS, Azure) and cloud-based infrastructure management.
• Knowledge of IT security best practices for firewalls, VPNs, and intrusion detection/prevention systems.
• Project Management Skills:
• Proven experience in managing and delivering IT projects, with a solid understanding of project management methodologies (e.g., Agile, Waterfall).
• Strong organisational and time-management skills, with the ability to handle multiple projects simultaneously.
• Excellent problem-solving skills and attention to detail.
• Communication and Collaboration:
• Strong interpersonal skills with the ability to communicate technical information to non-technical stakeholders.
• Experience working in a collaborative team environment, with a proactive and solution-oriented approach.
• Qualifications:
• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• Relevant certifications (e.g., CompTIA Network+, CompTIA Security+, Microsoft Certified: Azure Administrator, ITIL) are a plus.

ROLE OVERVIEW:

As an IT Ops & Project Engineer at Twinkl, you will play a crucial role in maintaining the reliability and performance of our IT infrastructure while also leading and supporting various IT projects. This dual role requires a blend of technical expertise, project management skills, and a proactive mindset to ensure our IT operations run smoothly and efficiently.

KEY RESPONSIBILITIES:

• IT Operations Management:
• Monitor, maintain, and troubleshoot the company’s IT infrastructure, including firewalls, networks, servers, and cloud services.
• Ensure the security, availability, and performance of Twinkl’s IT systems.
• Implement and manage backup, disaster recovery, and business continuity plans.
• Provide technical support to internal teams, resolving IT issues promptly.
• Project Engineering:
• Lead and support IT projects from initiation to completion, ensuring they are delivered on time, within scope, and within budget.
• Collaborate with cross-functional teams to identify and implement IT solutions that support business objectives.
• Develop and maintain detailed project documentation, including project plans, schedules, and risk assessments.
• Continuously evaluate and recommend improvements to existing IT systems and processes.
• Vendor and Stakeholder Management:
• Liaise with external vendors and service providers to ensure high-quality service delivery.
• Work closely with internal stakeholders to understand their IT needs and provide effective solutions.
• Continuous Improvement:
• Stay up-to-date with the latest industry trends and technologies, bringing innovative ideas to enhance Twinkl’s IT capabilities.
• Contribute to the development of IT policies and procedures to ensure best practices for Twinkl are followed.