IT Ops Specialist role (Google Cloud Platform Support)

at  TD Bank

JOB DESCRIPTION:

In this role, you’ll join a team to provide 24/7 support of our Google Cloud Platform (GCP) environment, focusing on operational support and optimizing its health and performance. Your expertise in Kubernetes Engine (GKE) will be crucial, as you’ll oversee the management and security of our containerized applications. This includes ensuring efficient resource allocation and adherence to best practices for container deployments. Additionally, you’ll be responsible for monitoring the performance and availability of GCP at a platform level, proactively identifying and resolving any potential issues.
24/7 On-call support for GCP Public Cloud Operations.
Responsible for DEV to PROD GCP Cloud PaaS/IaaS support and processes. This is to ensure quality, performance, and availability of Public Cloud services (GCP).
The successful candidate must have demonstrated ability to learn new technologies and processes, resolve incidents, and solving problems by collaborating with others.
The candidate will be responsible for providing operational support for platforms and infrastructure hosted on TD’s GCP Public Cloud. The role requires familiarity with ITIL processes (change, incident, and problem management) and availability for off-hours escalated support.
Provide planning, communication, and reporting of day-to-day ticket metrics and longer-term tactical objectives.
Level 2 support of TD business line GCP Cloud infrastructure including PaaS/IaaS/Containers across all production and test environments.
Manage non-standard/complex P1, P2 (major incidents), and P3 and P4 incidents and service requests.
Ensure customer service satisfaction and enable continuous improvements.
Oversee higher complexity operational and preventive maintenance tasks.
Manage complex remedial and unscheduled urgent changes.
Able to be accessible via a mobile device to support on-call escalations.
Drive root cause analysis on repeatable incidents to help prevent issues in the future.
Creation of support documentation and scripts.
Oversee vendor’s service delivery and escalation.
Provide operational consultancy for future-state technologies.
Prioritize activities to align with compliance, regulatory requirements, and business objectives.
Keep informed of technology solutions initiatives and IT direction to provide strong support to the businesses.

MANDATORY TECHNICAL SKILLS INCLUDE:

Strong to expert knowledge of supporting GCP including GKE workloads.
Familiar with supporting GCP services such as BigQuery, Cloud SQL (SQL/PostgreSQL), REDIS, Cassandra, BigTable, Cloud Filestore, Persistent Storage, Apigee, Kafka, Dataflow, GCS.
Experience and knowledge supporting an Azure Public Cloud environment (while not necessary) would be valuable.
Thorough problem determination skills to troubleshoot and resolve business application issues.
Knowledge with OS technologies (Windows, RedHat Linux).
Familiar with CI/CD tools such as Github, Jenkins, etc.
DevOps and Agile understanding.
Working knowledge of Local Area Networks (LAN) and Wide Area Networks (WAN).
Comfortable with working in a rapidly changing, technically complex environment.
Knowledge of scripting languages and tools such as Python, JavaScript, Powershell, Bash.
Comfortable with the Agile methodology.
The successful applicant must have a solid understanding of incident, change, and problem management methodologies as well as solid experience in a large, high-performance production environment.

WHO WE ARE:

TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Please refer the Job description for details