IT Process Manager

at  Brigham Young University

WHY WORK AT BYU?

As the flagship higher education institution of The Church of Jesus Christ of Latter-day Saints, Brigham Young University (BYU) strives to be among the exceptional universities in the world. At BYU, we are devoted to our faith and to our students. We take an active role in the university’s mission: “To assist individuals in their quest for perfection and eternal life.¿
Our unique mission, deeply rooted in the Gospel of Jesus Christ, provides countless ways to serve and make an impact. This, along with our remarkable culture of belonging, weekly devotionals, and endless opportunities for learning and growth¿all situated within a beautiful and historic campus¿make it hard to imagine a more inspiring place to work.

JOB SUMMARY

The IT Process Manager is primarily responsible for the design, development, and execution of business process related solutions. This position provides frameworks to facilitate organizational change through continual process improvement. This position defines customer needs, establishes performance measures, reviews and analyzes performance, oversees process governance/compliance, develops plans/proposals for project delivery, and provides training. This position ensures business processes, tools, and automations are optimized to support processes. Work generally leads to internal processes, practices, and/or functions being modified for improved individual and institutional efficiency and effectiveness.
The IT Process Manager at this level acts as a process influencer for basic, well-established IT processes in the Office of IT, assisting in process/procedure execution, communication, and training.
NOTE: This position is an hourly, non-salaried ¾-time position, not a full-time position. As such, the benefits are different from full-time, and only 28 hours are allowed to be worked in a week.

EDUCATION AND EXPERIENCE:

Minimum Required: 2 years of product management, project management, process management, organizational change management, or business analysis experience, or an equivalent combination of education and work experience.
Preferred: Training experience preferred. Familiarity with ITIL and ITSM processes preferred. Basic Business Process Management (BPM) or Certified Business Process Associate (CBPA) preferred. Certified Change Management Practitioner (CCMP) preferred.

SKILLS, ABILITIES, OR KNOWLEDGE:

You are not required to have experience in all areas listed below. What you don¿t know we can teach you. We are seeking the most qualified candidates; the more you have, the more likely you are to be selected. Compensation will be commensurate with experience and skills.

• Process Management Tools (Basic, SDLC, NetSuite, ServiceNow, Tempus, MS Office Suite, Lucid Chart, SQL, Tableau, Power BI, Business Objects, etc.)
• Process Planning (Requirements Gathering, Roadmaps, Goal Setting, Process Analysis, Modeling, Strategy, Estimating, Documentation, Budgeting, Resource Planning)
• Process Management (understanding, analyzing, creation and promotion of process improvement)
• Organization Change Management (understanding, promotion, training, interviewing, analysis, presentation)
• Frameworks, Processes, & Methodologies (Scrum/Agile, Waterfall, and Kanban project management; ITIL and IT Service Management (ITSM); Rummler-Brache process management; ADKAR organizational change management; Pragmatic product management)
• Project Management
• Training Development & Delivery
• Organizational Skills
• Negotiation
• Team Management
• Time Management
• Risk Management
• Problem Solving
• Budget Management
• Conflict Management
• Research Skills
• Data Modeling & Analytics
• Data Analysis
• Teamwork, Collaboration, & Interpersonal skills
• Communication (verbal & written)
• Delegating/Task Management

This position comes with fantastic benefits, including:

• 401k. BYU automatically contributes 8% at no cost to you. Additionally, if you contribute 5%, BYU adds an additional 4% (Rehires may qualify for different retirement plans)
• Employee assistance program, available to the employee and all members of their household
• Tuition benefits after two years
• Access to athletic facilities
• Access to the library
• Free on-campus parking
• Free UTA passes for employee, spouse, and qualified dependents
• Discounts at the BYU Store and for many events at BYU

Employee Class: 3/4 Time (28 hour)
Work Location: Provo Campus
Environment: General office or other equivalently good environment

• Process Management Tools (Basic, SDLC, NetSuite, ServiceNow, Tempus, MS Office Suite, Lucid Chart, SQL, Tableau, Power BI, Business Objects, etc.)
• Process Planning (Requirements Gathering, Roadmaps, Goal Setting, Process Analysis, Modeling, Strategy, Estimating, Documentation, Budgeting, Resource Planning)
• Process Management (understanding, analyzing, creation and promotion of process improvement)
• Organization Change Management (understanding, promotion, training, interviewing, analysis, presentation)
• Frameworks, Processes, & Methodologies (Scrum/Agile, Waterfall, and Kanban project management; ITIL and IT Service Management (ITSM); Rummler-Brache process management; ADKAR organizational change management; Pragmatic product management)
• Project Management
• Training Development & Delivery
• Organizational Skills
• Negotiation
• Team Management
• Time Management
• Risk Management
• Problem Solving
• Budget Management
• Conflict Management
• Research Skills
• Data Modeling & Analytics
• Data Analysis
• Teamwork, Collaboration, & Interpersonal skills
• Communication (verbal & written)
• Delegating/Task Managemen