IT Processes and Operations Planner/Coordinator

at  SAIC

Job ID: 2412627
Location: LONDON, ENG, GB
Date Posted: 2024-09-30
Category: Program Management
Subcategory: Project Analyst
Schedule: Full-time
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: TS/SCI with Poly
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work: No
Description

JOB DESCRIPTION:

SAIC is seeking an experienced IT Processes and Operations Planner/Coordinator to provide targeted support to a program management office and associated senior leaders. The successful candidate must be self-motivated, comfortable supporting senior-level customers, and adept at facilitating collaboration across multiple teams and platforms. This role involves providing direct executive technical, programmatic, and business operations support to the program office. An active TS/SCI with Polygraph clearance is required to begin employment.

The primary duties for the position include, but are not limited to, the following:

• Leading efforts in providing comprehensive administrative, project, IT, and logistical support. This involves exercising substantial individual judgment, initiative, protocol, and creativity. Keeps senior managers informed of daily activities and emerging actions, and is responsible for resolving scheduling conflicts, IT issues, and business process discrepancies with senior government officials and related personnel.
• Managing administrative tasks and staffing processes, including oversight of senior managers’ schedules, coordination of conference room reservations, and execution of additional process-related tasks.

– Coordinating technical engagements, life cycle activities, and special events with senior executive stakeholders and industry partners, both within and external to the facility.
– Overseeing the entire life cycle of personnel onboarding and offboarding activities.

– Managing travel for senior leadership and handling travel requests and expense reconciliations using online tools.

• Playing a key role in the Tracking Information and Enterprise Response (TIER) action coordination process. The role requires proactive management of multiple concurrent efforts, foreseeing potential issues, and devising effective solutions. Ensures that actions are completed promptly and comprehensive to meet customer requirements.
• Assisting in the preparation and review of Weekly Activity Reports (WARs) that document accomplishments, upcoming events, and progress updates.
• Managing the asset portfolio, including staffing and coordinating briefings to ensure alignment with technical objectives across various organizational levels.
• Identifying areas for improvement in information and knowledge management.
• Conducting space and resource planning, which encompasses seating arrangements, allocation of IT assets, and supply management.
• Facilitating the procurement of management information systems/IT hardware, software, and services to maintain uninterrupted operations and liaising to swiftly resolve requests with minimal input from the customer.

Qualifications

• Active TS/SCI clearance with a current polygraph.
• Bachelor’s degree in an applicable field (relevant experience may substitute in lieu of a degree) and 10 years of work experience.
• Exceptional customer service and interpersonal skills.
• Advanced critical thinking, coupled with superior coordination and organization skills. Must be adept at planning, tracking, and maintaining deadlines for multiple assignments and projects. A proven track record of building strong relationships with customers and stakeholders, managing complex tasks, and effectively anticipating and resolving schedule conflicts is essential.
• Superior judgment and tact in navigating complex, sensitive, or potentially contentious situations.
• Autonomous work ethic with the initiative to resolve issues proactively. Demonstrated ability to collaborate with team members from various functions and levels within an organization.
• Proficient with MS Office applications and other tools utilized for supporting and tracking customer activities.
• Sharp attention to detail is a must, alongside exemplary writing and editing skills.
• A solid understanding of customer’s organizational structures and familiarity with their processes/policies.

SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site

• Leading efforts in providing comprehensive administrative, project, IT, and logistical support. This involves exercising substantial individual judgment, initiative, protocol, and creativity. Keeps senior managers informed of daily activities and emerging actions, and is responsible for resolving scheduling conflicts, IT issues, and business process discrepancies with senior government officials and related personnel.
• Managing administrative tasks and staffing processes, including oversight of senior managers’ schedules, coordination of conference room reservations, and execution of additional process-related tasks