IT Prod Support Specialist 2 (Data Center Operating Environment)

at  US Bank National Association

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

JOB DESCRIPTION

U.S. Bank is seeking an effective IT Production Support Specialist with operations support and relationship management experience to contribute toward the success of our technology initiatives. Performs liaison role between operations, technical/development teams, and business line resources. Maintains support documentation and standard operating procedures, project participation, and operational readiness. Serves as a resource to aid Network Operations Center analysts and their management with issue escalation and resolution. Proactively identifies and communicates to operations regarding projects that could potentially impact the mainframe, network, and distributed systems environments. Represents Network Operations Center analysts and management interests at meetings for implementation, release walk-through, production readiness, and change review. Increases awareness and promotes organizational brand and services. Organizes and translates information into clear written support documentation. Gathers, publishes, and manages standards and procedures. Provides infrastructure support and administration of tools for operators and management for system support information, documentation, and turnover recording. Strives for process improvements which improve the accuracy, level of service, timeliness, and workload of operators.
Successful applicants will exemplify US Bank’s ethical principles of uncompromising integrity, respect for others, accountability for decisions and actions, and good citizenship.

BASIC QUALIFICATIONS

• Bachelor’s degree or equivalent work experience
• At least 3 years experience with a data center operating environment, day-to-day operational requirements, and the operation of production systems and equipment.

WORKING EXPERIENCE IN:

• Computer operations

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by la