IT Project Coordinator

at  CSN Collision

ABOUT CSN COLLISION

CSN Collision safely repairs more than 200,000 vehicles a year helping Canadians get back on the road with the trust and comfort of knowing their vehicle has been returned to like new condition. Since 2002, CSN has grown to become the leader in collision repair with over 230 collision repair centres across Canada.

SUMMARY

The IT PROJECT COORDINATOR reports directly to Supervisor, Information Systems and has accountability to enhance, optimize, maintain, and support CSN Technology and Support systems such as a Dynamics CRM, Learning Management System (LMS) and L1 helpdesk.

QUALIFICATIONS AND EXPERIENCE:

• Post-secondary education (College or University) in Technology field of study or equivalent experience
• Some coding and technical training or experience would be an asset
• L1 Helpdesk experience
• Technology implementation and evaluation skills
• Experience with operating systems; current equipment and technologies (MacOS and Windows); various cloud tools and programs; etc.
• Ability to troubleshoot issues and assisting in resolution including researching issues you may be unfamiliar with
• Knowledge of JS, Python would be an asset

CRITICAL SKILLS:

• Have a strong technology background, with preference to Microsoft-based systems such as Office365, Admin Center, SharePoint, Dynamics and Visual Studio.
• Excellent organizational and planning skills,
• Demonstrate a high level of responsiveness
• Interpersonal skills, work well in a team environment
• Have strong analytical ability
• Demonstrate logical and organized thinking
• Detail oriented and thorough work style
• Strong written and verbal communication
• Enjoy working with people
• Shows patience and understanding of all parties
• Working in a corporate environment
• Make decisions and effectively communicate the expected goals and results
• Ensure projects are well planned and executed
• Be a mediator, and team player be willing to adjust to the needs of situation

WORK ENVIRONMENT AND REQUIREMENTS:

• The environment for this role is fast paced and complex, involving urgent timelines, multiple competing priorities and managing numerous stakeholders
• This role is based out of our corporate office in Oakville, Ontario, which is an open-concept office
• This role may be hybrid, up to 3 days working from the corporate office, with preference given to local applicants.

TRAVEL REQUIREMENTS:

• Travel will generally not be required
• Total days of travel is expected to be up to 10 business days per year that may will require overnight stays