IT Quick Support Technician

at  Tierneys Office Automation

Tierney’s provide a trusted and reputable range of IT Solutions, Support and Consultancy Services to the International Hotel, Restaurant and Leisure Industry across the UK and Ireland. Our commitment within the Hospitality Sector brings cutting edge solutions to our customers from leading partners around the globe enabling our clients to gain the maximum from their IT investment helping them achieve their specific needs.
We are currently recruiting for a full time experienced Quick Support Technician for our fast-growing customer services division. This role may span one or more areas of expertise; this will depend on the candidate’s ability to learn and absorb complex technologies.
This is an on- site position based in our offices in Ennis with an option of hybrid working after a six month period.

DESIRED CANDIDATE’S SKILLS AND EXPERIENCE:

Graduate caliber in IT desirable or certification in relevant industry field such as CompTIA
Genuine interest in the IT field and developing a career within the industry.
Excellent communication and interpersonal skills
A flexible and positive attitude to work
MS qualification would be an advantage, but not essential as ongoing training will be provided.
What benefits will you get in return from the Company?
Competitive salary
Educational Assistance Programme
Life Assurance
Opportunity to gain recognised industry certification
EAP/ Well Being Support Programme
Company events
On- site parking
Option of working off site after six months.
Opportunity to work with a fantastic team

Working closely with our dedicated Helpdesk & IT Support team to deliver a high level of customer support to our clients.
Answering inbound helpdesk phone calls.
Logging service calls into the CRM system and liaising with customers and team members to log support issues effectively & efficiently.
Triaging tickets, processing the information and assigning priorities.
Following up on customer calls in a timely manner.
Resolving general customer issues e.g. new user set ups, password rests, email amendments, access requests and other ad hoc.
Providing remote support where necessary.
Liaising with engineers/technicians and customers as well as third party providers in resolving tickets.
Keeping databases and documentation up to date at all times.
Providing exemplary customer service.
Keeping informed of any changes in relation to the Service desk e.g new customer , work practices , systems.
Encourage best practices and compliance in relation to ISO27001.
Maintain company and client security and confidentiality at all times.
Actively participate in on- going training and development
Any other ad hoc administrative duties that may arise from time to time.