IT Senior Process Manager (f/m/d): Delos Cloud

at  SAP

ABOUT DELOS CLOUD

Delos Cloud, a start-up founded by SAP, strives to deliver a sovereign cloud platform for the digital transformation of the German public sector. The platform is an essential component for the implementation of the German Administrative Cloud Strategy (DVS) in compliance with all relevant data protection, IT security, and secrecy requirements of the BSI. Delos Cloud is a trusted partner of the federal, state, and local IT service providers and complements their service portfolio. Therefore, you will find exciting and varied tasks in an innovative and meaningful environment. For more information, please visit: www.deloscloud.de

• You define, document, and optimize our business processes, ensuring that they are efficient, effective, and scalable

• You lead cross-functional process improvement initiatives to streamline workflows and optimize IT operations

• You develop and implement IT processes and standards as well as their process-related documentation in the area of IT service management such as change management, incident management, problem management
• As IT Senior Process Manager you establish and maintain key performance indicators (KPIs) to monitor and measure the effectiveness of IT processes
• You train and support team members on new and updated processes, ensuring that they have the necessary knowledge and resources to execute their tasks effectively
• You serve as a subject matter expert for IT process management, ITIL, Agile, or other process frameworks