IT Senior Product Owner - Salesforce Products

at  ENGIE POWER LIMITED

ABOUT ENGIE:

ENGIE is a global leader in low-carbon energy supply and services. We have been active in the UK energy market for over 20 years, and our investments in energy infrastructure are focused on energy storage and renewable energy (solar, wind, biogas), whilst supplying energy to organisations of all sizes.
We are reshaping the energy future by reconciling economic performance with a positive impact on people and the planet, and we are looking for people who are committed to help turn our vision into reality.

REQUIREMENTS:

• A minimum of 3 years’ experience in Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud, Salesforce Industries, Mulesoft, or Data Cloud and must be familiar with the Salesforce Ecosystem.
• Experience in Energy Industry software management as a product Owner, ideally in Billing solutions, Customer Relationship Management, Industry Interaction systems for the UK energy Market.
• 5 years’ leadership experience in an IT discipline with a strong and proven ability in the people management and development of software delivery and development teams, ideally across a range of different industry participants.
• Practical experience of architecting and maintaining a product Roadmap and Strategy combining regulatory and business improvement change.
• Has been responsible for delivery of outcomes from project and support simultaneously
• Exposure to strategic planning and resource management
• Has acted in the role of assurance, governance of solutions and delivery
• Experience in managing external parties.
• Has been required to research and innovate capability, ways of working, technology
• Experience of the challenges operating within matrix management structures is preferred
• Previous roles have contained aspects of financial management (e.g. setting budgets, tracking spend)

QUALIFICATIONS:

• Salesforce Administrator certification, and achievement of, (or demonstrable progress towards), Developer, Architect or Consultant certifications.
• Trail Head rank of Mountaineer as a minimum.
• Certifications in the theory surrounding IT delivery (e.g. Agile, SAFe, MoR, Project & Programme management)
• Experience in the management tools relating to software delivery lifecycle, e.g. Atlassian Suite, Dev Ops etc.
• Degree level (or equivalent) in a relevant discipline or specific related experience is expected but not essential

ABOUT THE ROLE:

• To be the IT Lead in the definition, management, and delivery, of key IT software solutions for ENGIE Supply UK, and to drive performance across our Salesforce eco-system.
• The IT Senior Product Owners role is to maximise the value from ENGIE Supply UK’s solutions, to assure the health of the solution, to impact and manage the delivery of solution changes, regulatory programmes and to advise users on the best use of the solution to achieve business objectives.
• The IT Senior Product Owner role will have primary focus on their allocated solutions, and will be expected to broaden out into other applications within the ENGIE Supply landscape estate should business imperative, or regulatory obligation deem it necessary.
• The role is both technical and people focused and concentrates on maintaining product integrity, managing internal departments and maintaining relationships with external partners. The role will work with the IT development and test teams and the business stakeholders to ensure the product meets the user needs and the business goals.
• The IT Senior Product Owner will have the responsibility for knowledge share across the business with regard to the solution owned, and for mentoring team members.
• The IT Senior Product Owner will provide strategic direction for the product, translating business strategy into to ensure that product goals align with user needs and company objectives. The Senior Product owner will keep abreast of market trends, alternative product landscap.es and competitor strategies to inform product direction and ensure competitive positioning in the market

KEY RESPONSIBILITIES:

Senior Product Owner responsibilities involve the full product lifecycle, include gathering feature requests, scheduling releases and coordinating sprints. To be successful in this role, you should be able to identify user needs and work with cross-functional teams to manage product releases.

• To plan and deliver change within the umbrella of Business Transformation
• Organise and shape backlogs, feeding into dependency tracking
• Direct, lead and manage the following functions in relation to the Product Owned;
• BI Development (ingest and storage of source data into the Common Data Hub)
• Provide best practise frameworks, measures and tooling that enable and empower efficient delivery of solution change, maintenance and support tasks
• Research, propose and change ways of working to align with Energy Supply goals
• Track Industry change and consequences for the Product owned.
• Organise and shape backlogs, feeding into dependency tracking
• Contribute to the IT application roadmap and technical roles required to maintain industry compliance.
• Manage the cost of the tools and technology employed by the teams under direction
• Maintain performance metrics for the team and solution under direction; e.g velocity, time to market, quality