IT Service Apprentice

at  Cross Keys Homes

We have a fantastic opportunity to join Cross Keys Homes as IT Service Apprentice. If you have a passion for IT and the drive to start your career in the IT industry we would like to hear from you!
You will work Monday – Friday 9.00am – 5.00pm or 8.00am – 4.00pm with periodic study release to complete the IT Solutions Technician Level 3 Apprenticeship course with JBC Skills Training.
This a fixed term contract role for the duration of the Apprenticeship (16 months) with the potential for a permanent role on completion.

We are looking for someone to:

• Provide 1st line support to all Cross Keys Homes departments and offices
• Assist in maintaining support ticket queues and allocating 2nd/3rd line support to the relevant team/individuals/partners.
• Assist with stock control for computer hardware, software, peripherals and consumables.
• Carry out daily system checks to ensure continuity of service.
• Support the backup of company data.
• Set up of standard laptop/tablet devices and mobile phones including email and business applications.
• Build knowledge of the business systems and how they are used across Cross Keys Homes to improve the effectiveness of this service to the company.

Who can:

• Communicate at all levels within the company and prioritise their work to best effect.
• Be ‘Hands on’, flexible and pro-active approach and a willingness to learn.
• Be a positive, self-motivated team player, with good attention to detail.
• Follow instructions accurately to complete work tasks. Record information and data accurately.
• Write grammatically correct and accurate email messages and documents
• Demonstrate understanding of the key Microsoft applications (Outlook, Word, Excel)

COURSE ENTRY REQUIREMENTS

A minimum of Grade 4/C in GCSE Maths and English is desired.
A commercial business with a social heart, our vision is to create opportunities that change lives through our drive, expertise, resources and passion.
Our dynamic approach has made us one of the region’s leading providers of affordable homes for rent and sale. Developing new homes across Cambridgeshire and Peterborough, and the surrounding area, we’re committed to increasing the supply of affordable homes in the communities where they are needed most. Agility and innovation are central to our approach to adapting to change, and we’ll continue to grow our business in today’s fast-paced operating environment.
There’s more to building communities than building houses. In addition to providing quality homes and delivering excellent landlord services, we also provide care at home and at our two extra care communities in Peterborough as well as around the clock support through our LifeLine personal alarm service. Our community investment programme sees us working with specialist partners to bring a range of employment, wellbeing and family-friendly services to the heart of our communities, with a rapidly expanding digital support offer too.
You can find out more about us and the services we offer our residents on the CKH website.
Members of the National Housing Federation, PlaceShapers, Homes for Cambridgeshire and Peterborough, the CBI and BuildEast

Please refer the Job description for details