IT Service Continuity Specialist

at  MBE Netherlands

DO YOU WANT YOUR VOICE HEARD AND YOUR ACTIONS TO COUNT?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.
With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.
Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

PERSONAL REQUIREMENTS:

Integrity and Responsibility

• Balance Risk with Opportunity
• Customer Focus
• Demonstrate Global Perspective

Professionalism and Teamwork

• Drive For Results
• Collaborate and Build Partnerships
• Communicate Effectively and Professionally

Challenge Ourselves To Grow

• Influence and Inspire Others
• Lead Change & Seek Continuous Improvement
• Think Strategically
• Manage and Develop Talent

Skills and experience:

• Degree level (preferably Computer Science or similar and/or similar work experience)
• Experience of working in a financial regulated environment
• Sufficient depth technical infrastructure knowledge and experience needed to be able to interpret and provide feedback of DR recovery plan
• Experience and understanding of the principles of what different types of technology do and how they work with each other , such as, but not limited to , networking, Virtual servers , data replication , databases and backup technology.
• IT project management skills and experience
• ITIL Foundation (or above) preferred.
• Experience of working with Legal, Compliance and Risk functions, and senior stakeholders
• Able to demonstrate a broad technical understanding of the infrastructure stack (for example: networking, voice, storage, virtualization, compute platforms [server and desktop], operating systems, data center management, capacity planning, event management etc.)
• Able to lead and constructively participate in white board type design and review sessions
• Able to rapidly evaluate and understand new products within the department’s scope
• A team player, approachable and flexible but also able to work independently
• Drive the building of a service excellence culture, always putting the customer, our people and our business at the center of everything undertaken.
• Experience of ITSM Toolsets including ServiceNo

THE ROLE INCLUDES THE FOLLOWING:

• Project Management (planning and execution) of Disaster Recovery exercises
• Coordinating technology support for facilities driven activities e.g. power up/down events
• Update & Maintenance of internal system of record to track application DR statuses
• Collaborating with technology pillars to drive individual application DR tests
• Preparing scenarios subject to be DR tested including the KRI and KPI’s
• Maintaining the inventory relations between CIF’s and applications Maintenance / Review of DR documentation
• Ensuring timely creation and submission of management status report related to technology resilience including service management, detailed technology pillar, DR exercises etc.
• Ensure timely creation and submission of management status reports at relevant committees and forums
• Representation of service continuity status at formal forums and relevant committees
• Establishing DR and IT Continuity governance with providing scenario status and remediation reporting within relevant committee’s
• Driving service continuity functional framework & process enhancements in accordance with regulatory (PRA, DORA, etc.) mandates
• Developing and managing engagement / relationships / reporting with regional internal technology and non-technology stakeholders including Operational Resilience, Operational Risk, Audit and Corporate Services
• Developing and managing engagement / relationships / reporting with non-regional stakeholders including Head office and Securities International
• Providing initial contact point for all service continuity activities for junior members of the team
• Support Technical Delivery Managers in planning, execution and maintenance of the service continuity Book of Work and strategic roadmap
• Support relevant teams identifying & developing remediation strategies and/or risks for any gaps in process or functional coverage.
• Conduct Third Party Risk Reviews to ensure MUFG’s resilience requirements are meet.
• Engage with the contract management process representing MUFG to ensure DR and IT continuity requirements are agreed by the 3rd parties.
• Ensure service continuity functional alignment to published policies and processes
• Supporting ad-hoc out of hours work related to service continuity activities e.g. DR tests. Power downs etc.
• Support all Audit, Risk, Control and Outsource activities on behalf of the Service Management group

IN ORDER TO BE SUCCESSFUL IN THE ROLE, YOU WILL NEED THE FOLLOWING:

Skills and experience:

• Degree level (preferably Computer Science or similar and/or similar work experience)
• Experience of working in a financial regulated environment
• Sufficient depth technical infrastructure knowledge and experience needed to be able to interpret and provide feedback of DR recovery plan
• Experience and understanding of the principles of what different types of technology do and how they work with each other , such as, but not limited to , networking, Virtual servers , data replication , databases and backup technology.
• IT project management skills and experience
• ITIL Foundation (or above) preferred.
• Experience of working with Legal, Compliance and Risk functions, and senior stakeholders
• Able to demonstrate a broad technical understanding of the infrastructure stack (for example: networking, voice, storage, virtualization, compute platforms [server and desktop], operating systems, data center management, capacity planning, event management etc.)
• Able to lead and constructively participate in white board type design and review sessions
• Able to rapidly evaluate and understand new products within the department’s scope
• A team player, approachable and flexible but also able to work independently
• Drive the building of a service excellence culture, always putting the customer, our people and our business at the center of everything undertaken.
• Experience of ITSM Toolsets including ServiceNow

We offer you a role in one of the largest banks of the world in a growing and international environment. You have various opportunities to develop yourself and we will support you with that by offering various training and development possibilities.

• We take into account your home situation and your ambitions and help you to balance work and private life.
• Monthly team events.
• To work in an ambitious, international environment with colleagues from different countries and cultures, who strive for the best