IT Service Design Consultant

at  AXA

It’s an exciting time to join the Service Design and Introduction team here at AXA, with significant investment planned in all UK&I businesses to transform and deliver new digital services to our customers and streamline and automate our business processes.
Reporting into the Service Design and Introduction Manager, you’ll provide insight and consultation of deployments in AXA UK & Ireland to ensure all services are designed and seamlessly transitioned, minimising disruption to our business and stakeholders. You’ll be a trusted advisor to AXA’s programme and project managers on the service design and introduction aspects of delivery.
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You’ll work at least 40% of your week away from home, either at one of our office locations, visiting clients or attending industry events. We’re also happy to consider flexible working arrangements, such as condensed hours, which you can discuss with Talent Acquisition.

WHO WE ARE:

AXA UK Support Functions power AXA’s three customer-facing business units, providing the infrastructure, support and expertise to ensure our customers can always count on us. Whether you’ve got heaps of experience and qualifications behind you, or you’re just starting out, we’ll give you the support and opportunities to help you grow and develop with confidence

• Providing support in defining service design documentation to ensure that services onboarded, are delivered to agreed AXA standards
• Ensuring programmes and projects have the right operational acceptance criteria, services definitions and supporting documentation to meet AXA’s and our regulator operational service standards
• Coordinating the service design and introduction of any new services or change programmes, including the production of the service introduction plans and playbooks
• Acting as a point of contact for the design and introduction process whilst monitoring and reporting on progress of assigned deployments
• Identifying any design and introduction potential risks in programmes and projects ensuring that chances of failure are minimised where possible
• Collaborating and consulting with aligning stakeholder groups around a common vision
• Advising of appropriate SLAs in place to support any new services introduced

What you’ll bring:

• ITIL certification or relevant equivalent service management experience
• Solid experience and understanding of how IT service agreements work
• Agile Methodology e.g. DevOps, Scrum
• Good understanding of service and incident management processes
• Strong knowledge of the IT industry and best practices

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.