IT Service Desk Analyst (40h per week)

at  Applied Medical Europe BV

Overview:
Job Description:
Do you pride yourself on your IT and communication skills?
Does working in the Head Office of one of the most progressive Medical Device Manufacturers sound exciting?
Applied Medical gives you the opportunity to contribute to our global mission of high standards of integrity and social responsibility.
As an IT Support Specialist at Applied Medical Europe, you will play a crucial role in ensuring the smooth operation of our IT systems and providing exceptional support to our team members. You will be the first point of contact for IT-related issues, helping to resolve technical problems. Your responsibilities will include managing assets, handling ticket administration, and providing technical support for PCs, software, and telecom systems. You will also contribute to the continuous improvement of our internal processes and procedures, ensuring that our IT services are efficient and effective.
In this position you will report to the Team Leader IT Service Desk

Requirements:

• MBO education level, preferably in IT
• 1 + year working experience in an IT Support role
• Strong Analytical skills with an appetite to learn on the job
• Fluency in English, both written and spoken. Other European languages such as Spanish, German or French is a plus
• Knowledge of / experience with an IT ticketing system such as Service Now and/or Topdesk
• Experience with mobile device support and platforms such as IOS and Android
• Knowledge of Active Directory, Microsoft Office 365, Windows 10, Outlook, MS- Teams and Azur

• Provide 1st line IT support for Applied Medical team members in Europe
• Maintain asset and ticket administration
• Provide technical PC, software, and telecom support
• Contribute to the improvement of internal processes and procedures
• Deploy, maintain, and support company desktop computers, laptops, (mobile) telephones and other network attached devices
• Develop and maintain manuals and documentation
• Provide user training

Requirements:

• MBO education level, preferably in IT
• 1 + year working experience in an IT Support role
• Strong Analytical skills with an appetite to learn on the job
• Fluency in English, both written and spoken. Other European languages such as Spanish, German or French is a plus
• Knowledge of / experience with an IT ticketing system such as Service Now and/or Topdesk
• Experience with mobile device support and platforms such as IOS and Android
• Knowledge of Active Directory, Microsoft Office 365, Windows 10, Outlook, MS- Teams and Azure

We Offer:

• An international working environment, fueled by respect and a healthy work-life balance tailored to the business and team member’s needs
• 27 paid vacation days (based on fulltime contract) with option to purchase five additional days
• Commuting allowance of €0,23/km or an NS Business card subscription
• A wide variety of internal trainings and development possibilities and a tuition program for external trainings
• The opportunity to pro-actively work on your vitality and fitness
• State-of-the-art facilities, including green areas, in-house restaurant and gym
• Additional benefits, such as:
• Attractive pension scheme (your contribution at 4%, ours at 12%)
• €50 net monthly health insurance contribution
• Two (paid) days per year dedicated to volunteering activities
• Several fun company events and meaningful initiatives organized throughout the year
• A hybrid workplace, where you can work partially from home (except for operational vacancies)

At Applied Medical, we are committed to make a meaningful, positive difference, each and every day. Within our European headquarters in Amersfoort (NL), we develop, manufacture and support the implementation of our advanced medical devices across Europe and the MENAT region. Applied’s team members enjoy working in an environmentally friendly and international environment, in which people of diverse backgrounds are valued, challenged, and acknowledged. We support our team members by giving them opportunities of ongoing learning and education, possibilities to take part in community volunteering activities and a variety of onsite exercise classes and health activities.
If you are passionate about working in an organization that allows you to make decisions based upon what is right for the patient, customer, community and environment, Applied Medical is the place for you.