IT Service Desk Analyst

at  Acacium Group

UNLOCK YOUR POTENTIAL:

Do you enjoy working in a customer centric environment, where you can drive efficiency and improve processes? Are you looking for a role where you can add value by supporting projects that impact and change life’s for the better? If you want to work within a thriving team, where you can grow your knowledge and develop your technical capabilities, then read on!
Acacium Group are looking to recruit a IT Service Desk Analyst as part of our wider Group Service Delivery function. You will work across on 1st and 2nd line, taking full ownership of incidents and requests, whilst contributing to the ongoing continuous improvement and customer journey provided by the team. You will also be involved in knowledge sharing and transfer through the production of knowledge base articles and regularly reviewing this to keep current and updating them in accordance with changes or identified improvements.
This is an ideal opportunity for someone that enjoys working in complex environments, a role with an opportunity for growth, who is passionate about customer service; and wants to join a business that provides unique healthcare solutions across, health, social care, and life sciences.

• excellent verbal and written communication customer service skills for virtual/phone based/face to face interactions putting the customer at the heart of everything you
• proven 1st line IT service desk/troubleshooting skills with technical experience with Office365, Mac OS, MS Teams and Microsoft O/S
• an enthusiasm for problem solving in a technical environment to help identify the cause of the problem and develop solution
• experience with IT Hardware and keeping builds up to date and general account administration management.
• experience with ServiceNow or a similar ITSM ticketing system to enable accurate central reporting and trend analysis of support requirements.