IT Service Desk Analyst - Edinburgh or Glasgow
at Anderson Strathern
PDT, Piemonte, Italy -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 30 Dec, 2024 | Not Specified | 05 Oct, 2024 | N/A | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
We have an opportunity for an experienced IT Service Desk Analyst to join our IT Department.
Home - Current vacancies - IT Service Desk Analyst – Edinburgh or Glasgow
Reporting to the Head of IT, you will be part of the team who are the first point of contact for all IT requests and incidents in the firm. The role involves providing both 1st and 2nd line support for a wide range of areas and technologies including laptops, printers, applications, systems software, etc. This role is based primarily in our Edinburgh or Glasgow Office, although there may be a requirement to attend our other offices.
Responsibilities:
- Service Desk
- Logging, prioritising, and tracking Service Desk calls
- Investigating, troubleshooting, and resolving calls
- Providing updates to users on the progress of calls
- User accounts: Set up and management of various user accounts
- Mail sweeping: Review and release quarantined emails
- Homeworking: Support of remote homeworker installations
- Documentation: Creating and maintaining Service Desk documentation
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
IT Support
Graduate
Proficient
1
Provincia di Torino, Piemonte, Italy
