IT Service Desk Analyst

at  RNLI

Salary
£28,334 to £33,334 (dependent on experience)
Contract type
Temporary: Fixed Term Contract or Secondment
Hours
Full Time
Location
Poole, Dorset, England
Interview date
w/c 17th February
Closing Date
06-02-2025
Reference
18896
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ABOUT US

Our purpose is simple, to save lives at sea. Across the UK & Ireland the RNLI is recognised for our lifesaving work from rescue and supervision to education and prevention. An essential part of making this happen is to ensure our IT equipment and systems support all of our activities, and that RNLI IT&S team is able to support all our users, volunteers and supporters.

We are looking for an experienced IT Service Desk Analyst to work within our End User Computing team. The Service Desk provides first and second line support for services across the Microsoft suite on both Windows 10 and Windows 11. The Service Desk also support video conferencing equipment hardware issues and mobile telephony. The team works from 0745 to 1800 hrs, and you will be expected to cover varying shifts within these times. The shifts will include providing IT phone support to volunteer lifeboat crew and staff members
This role will be focusing on providing support for our hardware equipment provision and service requests. This will include hardware configuration for new starters, break/fix replacements, fulfilling service requests for software installs and supplying IT peripherals.