IT Service Desk Analyst

at  The Watches of Switzerland Group

Job Description
Do you have experience of providing IT support using remote desktop tools?
Do you have an excellent working knowledge of MS Office 365?
Are you able to problem solve and think on your feet?
Do you have excellent communication and interpersonal skills?
We are looking for an IT Service Desk Specialist to join our IT team here in Leicester supporting all areas of the UK and US business. You will be responsible for the handling of day to day enquiries from retail and support colleagues, as a first point of contact.
You will be expected to advise on the resolution of issues that fall within your remit, and to escalate other issues within the wider IT team or external support providers.

About you

• In-depth knowledge and understanding of MS Office 365 including Teams, SharePoint, Outlook, and other related products.
• Knowledge of SAP production systems and user maintenance
• Printers and printing troubleshooting experience
• Windows 7/10 application support
• Excellent troubleshooting and customer service skills
• Excellent written and verbal communication skills
• Experience of providing IT support using remote desktop tools.

This role will require working in a rotational shift pattern
About us
Did you know we’re a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe, and the United States. We’re the UK’s leading luxury watch specialist in the UK with a significant presence in the US and a complementary jewellery offering. At the last count we have over 190 showrooms across the UK, US and Europe, including 77 dedicated mono-brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling plus seven-e-commerce websites!
Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.
Watches of Switzerland Group has moved our headquarters to a new, state-of-the-art office in Carlton Park, Leicester. The new 75,000 square foot office is located just outside of Leicester city centre and is home to over 500 employees. Surrounded by 32 acres of woodlands with facilities such as a mini market, team lounges, a multi-faith room and a parent room.
Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.

Some of our benefits

• Holiday Purchase Scheme
• 24/7 Employee Assistance Programme
• 24/7 Virtual GP service
• Share Save Scheme
• Enjoy your Birthday Off
• Free Wellbeing Tools
• Generous Discount Scheme
• Enhanced Maternity Pay

At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees’ unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience

Please refer the Job description for details