IT Service Desk Analyst

at  Wilson James

Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.
We are looking for a customer-focused and resourceful IT Service Desk Analyst to join our IT team at Wilson James. As the first point of contact for all technology-related processes, applications, and devices, you will provide first-level technical support to colleagues at all levels. Your role will involve diagnosing, documenting, reporting, and resolving hardware and software issues, ensuring swift and efficient solutions. As the face of IT within Wilson James, the Service Desk successfully resolves approximately 80% of incidents and requests generated, making it a critical function of the organization. Flexibility is essential, as the role may occasionally require out-of-hours work and travel to other locations. If you have a passion for problem-solving and delivering excellent customer service, we’d love to hear from you!

Please refer the Job description for details