IT Service Desk Analysts

at  Cleantech

SKILLS & EXPERIENCE REQUIRED:

• Previous experience working as a IT Service Desk Analyst, ideally within a local authority
• Previous experience acting as the routine contact point, receiving and handling requests for support
• Ability to respond to a broad range of service requests for support by providing information to fulfil requests or enable resolution
• Experience of providing first line investigation and diagnosis and promptly allocating unresolved issues as appropriate
• Ability to track, monitor, report, resolve or escalate issues
  What’s involved with this role: The purpose of the role
  Two IT Service Desk Analysts are needed to contribute to the delivery of a high quality user experience across all areas of the IT service, including fit for purpose systems and guidance, and high standards of access, availability, usability, usefulness and excellent standards of service.
  You will provide an excellent user centred service that supports users to get full value from the digital tools and equipment available to them, helping users find the simplest, most secure way of achieving their goals

PLEASE DO NOT APPLY FOR THIS ROLE UNLESS YOUR CV MEETS THE FOLLOWING GENERAL REQUIREMENTS, AS WELL AS THE MORE SPECIFIC ONES LISTED FURTHER DOWN THE AD:

• You must be UK based and have the right to work in the UK.
• For office based and hybrid roles, your commute to the place of work must be less than 1 hour.
• This is a temporary role. Please do not apply if you are seeking a permanent position.

KEY RESPONSIBILITIES:

• Acts as the routine contact point, receiving and handling requests for support
• Responds to a broad range of service requests for support by providing information to fulfil requests or enable resolution
• Provides first line investigation and diagnosis and promptly allocates unresolved issues as appropriate
• Assists with the development of standards, and applies these to track, monitor, report, resolve or escalate issues. Contributes to creation of support documentation

PLEASE QUOTE THE JOB TITLE & VACANCY REFERENCE NO. IN YOUR APPLICATION, OR WE WILL BE UNABLE TO MATCH YOUR CV TO THE ROLE BEING APPLIED FOR.

Qualification details and any other experience/skills relevant to the role to help support your application should be clearly shown in your CV.
Due to the number of CVs being sent to us unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days please assume that you have not been shortlisted on this occasion.
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Am Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please