IT Service Desk and Support Consultant

at  Skillspark AB

JOB DESCRIPTION:

We are seeking dedicated and motivated individuals to join our IT Service Desk and Support team in Warsaw. This entry-level position is crucial for maintaining high-quality IT support for our end users. Due to recent increases in demand, we are expanding our team to ensure that our service levels remain high and that our users receive timely and efficient assistance.

REQUIREMENTS:

• Solid proficiency in English, both written and spoken.
• Basic understanding of Active Directory management.
• Experience or familiarity with VPN solutions and troubleshooting.
• Knowledge of Remote Desktop support techniques.
• Proficiency in Office365 usage and troubleshooting.

ADDITIONAL INFORMATION:

• This position requires presence in our Warsaw office, especially during the initial two months of training.
• After the training period, the role allows for up to 50% remote work, based on a weekly rotation system.
• We are specifically looking for candidates based in Warsaw to facilitate collaboration and knowledge sharing.

• Provide first-line IT support to end users, addressing issues related to hardware, software, and network connectivity.
• Troubleshoot and resolve issues with Active Directory, VPN solutions, and Remote Desktop.
• Assist users with Office365 applications, providing both usage guidance and technical troubleshooting.
• Ensure prompt and efficient resolution of IT support tickets, striving to meet or exceed established KPIs for response and resolution times.
• Collaborate with team members on-site to share knowledge and develop best practices.