IT Service Desk Associate | PGIM Ireland

at  PGIM

As the Global Asset Management business of Prudential, we’re always looking for ways to improve financial services. We’re passionate about making a meaningful impact - touching the lives of millions and solving financial challenges in an ever-changing world.
We also believe talent is key to achieving our vision and are intentional about building a culture on respect and collaboration. When you join PGIM, you’ll unlock a motivating and impactful career - all while growing your skills and advancing your profession at one of the world’s leading global asset managers!
If you’re not afraid to think differently and challenge the status quo, come and be a part of a dedicated team that’s investing in your future by shaping tomorrow today.
At PGIM, You Can!

WHAT YOU WILL DO

Working onsite in our new state of the art Letterkenny office you will help us with the smooth technological operations of our site. Whilst being based in Letterkenny, the successful candidate will assist in supporting users across the globe. This includes Europe, Asia and the Americas). Travel to other European offices may be required.

What you can expect

• Respond to all technology issues in a timely fashion. Take ownership of all user issues relating to IT applications, hardware and services.
• Provide technical guidance and consult with vendors and other systems support units to identify and resolve complex client/system problems.
• Provide technical support for local voice, mobile and video conference solutions
• Work with team members when a major problem is experienced and participate in problem solving processes across various teams around the enterprise.
• Assist with the business’ recovery testing to confirm availability of systems where outages have occurred or simulated.Document and track status of client inquiries, coordinate appropriate response and
• up to ensure client satisfaction.
• Assist with day to day administration tasks including submitting application and security requests, generating tickets via the IT Service Management platforms, updating department spreadsheets and other documentation.
• Evaluate effectiveness of new utilities and tools.
• Understand standard operating procedures and processes and apply them as solutions to common problems.
• Assist with various project work

What you will bring

• Thorough knowledge of the Office 365 suite
• Good understanding of networks (TCP/IP, DNS, DHCP)
• Experience in using Active Directory (Domains, OU’s, Objects, GPO’s)
• Strong knowledge of Windows operating systems
• Excellent skillset both technically and analytically
• Relevant academic background: Degree level or equivalent
• Previous work experience, in a service desk/ IT support role in a corporate environment
• Customer focused
• Comfortable dealing with all levels of management and colleagues in different functions and regions
• Strong attention to detail, able to set priorities and complete simultaneous projects
• Comfortable meeting tight deadlines whilst maintaining a high quality of work

What will set you apart?

• Software Center Configuration Manager (SCCM)
• Strong communicator, verbal and written skills (Good English - written and spoken)
• A strong team player who is inquisitive, self-motivated and able to multi-task
• Bright, enthusiastic and willing to go beyond the requirements of the role
• Inclination to learn and stay up to date with new technologies

*PGIM WELCOMES ALL APPLICANTS, EVEN IF YOU DON’T MEET EVERY REQUIREMENT. IF YOUR SKILLS ALIGN WITH THE ROLE, WE ENCOURAGE YOU TO APPLY.

What we offer you

• Health Insurance: PGIM Ireland partner with Laya and BUPA to provide health insurance schemes that cover eligible employees day to day medical and hospital expenses.
• Annual Leave of 23 days at full pay.
• Pension Scheme: Members of the scheme can contribute up to 8% of salary per annum and PGIM Ireland matches contributions up to 8% of salary. Members can also make voluntary contributions to the scheme.
• Annual Bonus Programme & Shop LK Vouchers: Along with an annual bonus employees are rewarded with Shop LK vouchers which are paid tax free.
• Life Assurance: fully paid by PGIM Ireland, employees are covered from their start date and beneficiaries are provided with a lump sum of four times an employee’s salary.
• Education Assistance: PGIM Ireland have an Education Assistance Programme that reimburses eligible employees for furthering their education.