IT Service Desk Associate with French

at  Steelcase

We are looking for an IT Service Desk Associate with French who will be responsible for providing various services related to Information Technology. This includes activities to adapt and harmonize hardware and software solutions and operating systems, for the existing application set or designed for the actual or estimated needs of other Steelcase employees, in order to meet user satisfaction in a timely manner.
The Service Desk agent is the first point of contact for Steelcase employees who need assistance with the use of IT equipment and software solutions. Support requests can be made by phone, email, instant messenger etc.

REQUIRED SKILLS AND COMPETENCIES:

• You have good Windows OS and MS Office skills.
• You have customer service skills (ability to listen), a sense of service and good interpersonal skills with internal and external customers.
• You have analytical skills (ability to analyze and synthesize).
• You have an advanced level of both French and English.

PREFERRED SKILLS AND COMPETENCIES:

• A minimum of 1 year’s experience in an IT support role is preferred.
• IT / Technical University degree would be an advantage.

FLEXIBLE BENEFITS BUDGET THAT CAN BE SPENT ON ANY OF THE FOLLOWING OPTIONS:

• Reimbursement of your outside country vacation up to 6000 RON/year and vacation vouchers for Internal tourism
• Trainings and accreditation in accordance with your job description
• Reimbursement for public transportation or fuel
• Meal tickets
• Private pension
• Gift vouchers for special events according to the legislation: Christmas, Easter, 8th March, 1st of June
• Culture vouchers (for bookshops, theaters, cinemas, festivals, concerts etc.)
• Sports discounts for gyms, spa & relax, sport equipment and articles… and others.

WHO WE ARE:

Steelcase is a global design and thought leader in the world of work. Along with our expansive community of brands, we design and manufacture innovative furnishings and solutions to help people do their best work in the many places where work happens.

WHAT MATTERS TO US:

More than qualifications, we’re looking for talent and potential. We are proud to have a diverse and inclusive workforce, and we’re always looking to improve our global community. We value applicants who are comfortable interacting with people different from themselves, building mutual respect and positive relationships. We invite people from all backgrounds and genders to apply. If we can make the application process easier through accommodation, please email us at myhr@steelcase.com.
Steelcase provides employment opportunities to all qualified employees and applicants without regard to race, color, creed, genetic information, religion, national origin, gender, sexual orientation, gender identity and expression, age, disability, or veteran status and bases all employment decisions only on valid job requirements. We are proud to be recognized for our inclusive workforce by the Corporate Equality Index for the past nine years.
If you’re interested in Steelcase, but this isn’t the right time or role, join our [Talent Community HERE] to be updated on future openings in your area(s) of expertise

• Assign or update priority code according to agreed priority table.
• Update the Incident/Request in the Incident Management System with details or progress on resolution. These incidents may include but are not limited to: software installation, software configuration, user account management across systems, user training, etc.
• Ensure that users are kept informed, through appropriate channels, of the progress and resolution of incidents/requests assigned to the Service Desk team/agent.
• Investigate, diagnose and research issues/requests from users and resolve them where possible using the available knowledge base, online resources (user communities, forums, etc.), team members or coordination/escalation with other relevant IT teams.
• Record incoming Major Incidents and escalate according to established procedures.
• Ensure proper user operation and compliance with Information Security Group policies.
• Attend meetings and training sessions.
• Ability to work independently or as part of a team as required to resolve specific issues for which no internal documentation is available.
• Be able to identify and report missing/ incomplete/ out-of-date documentation to the team.
• Keep the team informed of changes in technology that may affect the team.
• Follow the instructions given by the Operations Manager relating to the technical support role.