IT Service Desk Engineer

at  Sage Homes

ABOUT SAGE HOMES

Sage Homes is an innovative Blackstone and Regis business addressing the housing crisis in England by making good homes affordable for people across the country who need them.
Since 2017 we have delivered around 17,000 new homes across affordable rent, shared ownership and social rent for individuals and families. In 2021 Sage Homes became the largest provider of new affordable housing in England, and by 2030 we have committed to deliver 30,000 high-quality affordable homes across the country.
We have invested more than £3 billion into high-quality affordable housing. Our entrepreneurial spirit combined with our technical expertise has got us to where we are today and will enable future sustainable growth.

ABOUT THE ROLE:

We have an opportunity for a highly motivated IT Service Desk Engineer to join our small but growing team within IT Operations. The IT Operations team manages an infrastructure that is primarily based on Microsoft Azure, Office and Dynamics 365, with a hardware stack based around the Lenovo ThinkPad range and as the successful candidate, you will help us manage this infrastructure and support the staff who use it.
We are building an internal level 1 service desk capability and you will need experience of supporting users on these products as well as triaging and escalating issues more generally. You will be methodical in your approach to problem solving, diligent in your adherence to processes and comfortable with a fast paced environment. The company has been growing quickly and part of the role will be maintaining awareness of these changes to facilitate the best IT service for our employees. You will be part of a team that is the face of the IT team and so great communication skills are a must.
The day-to-day requirements of this role will vary depending on the demand from staff but will centre around triaging support requests, monitoring change requests, managing hardware requests and assisting in the delivery of IT training.

PLEASE NOTE THIS ROLE IS PREDOMINATELY OFFICE BASED WITH WORKING ARRANGEMENTS OF 4 DAYS IN OUR NORTHAMPTON OFFICE AND 1 DAY WORKING FROM HOME.

The successful candidate will benefit from exposure to the full spectrum of the Microsoft technology stack, exposure to industry-leading security products and a permanent place in an evolving IT Team.

Duties include:

• Triaging and responding to helpdesk queries as part of an ITIL L1 service management model
• Managing the hardware stock and managing purchasing in collaboration with the Operations Manager.
• Assisting with license management
• Liaising with users to resolve requests in line with given SLAs
• Staying up-to-date on the latest technologies within the tech stack
• Monitoring usage, capacity and security
• Suggesting improvements with a view to enhance the experience of the users