IT Service Desk Manager

at  Rogers

OUR COMPANY

With more than 1500 employees and 12 offices nationwide, Rogers is the largest self-performing electrical, data and lighting contractor in the United States. Rogers specializes ground-up electrical construction, to national rollout and remodel programs, preventative maintenance and installation needs. With 40 years of experience, licenses in 48 states, and over 2000 facilities constructed, we are constantly growing and looking for candidates to join our team!

OUR CULTURE

Rogers is powered by our people. We have had the power to get the job done for almost 40 years because of our team members. As a family-owned business, we understand the importance of treating our team as extended family. Our team members are not here merely to support the business efforts, but our goal is for our team to thrive as individuals. Learning is built into every role here at Rogers. You’ll get mentorship from our leadership team and in return the ability to take ownership and grow your own professional pursuits.
We are currently looking for an IT Service Desk Manager with electrical safety experience to join our team!

• Lead the IT Service & Support team’s operational and strategic planning, including fostering innovation, planning projects and organizing and negotiating the allocation of resources
• Manage the deployment, monitoring, maintenance, development, upgrade and support of all IT systems, including telecommunications, servers, PCs, operating systems, hardware, software, peripherals and Office Automation equipment
• Benchmark, analyze, report on and make recommendations for the improvement and growth of the IT infrastructure and IT systems
• Oversee provision of end-user services, including help desk and technical support services
• Work with stakeholders to define business and systems requirements for new technology implementations
• Keep current with the latest technologies
• Manage financial aspects of the IT Service & Support team, including purchasing, budgeting and budget review
• Develop business case justifications and cost/benefit analyses for IT Service & Support team’s spending and initiatives
• Approve and oversee projects and project portfolio
• Develop requests for proposal as needed
• Negotiate and administer vendor, outsourcer and consultant contracts and service agreements
• Practice asset management for IT hardware, software and equipment
• Manage IT Service & Support team staffing, including recruitment, supervision, scheduling, development, evaluation and disciplinary actions
• Establish and maintain regular written and in-person communications with the organization’s executives, department heads and end users regarding pertinent IT support activities