IT Service Desk Officer

at  Peninsula Health

Job Description
Posting Start Date: 07/01/2025
Req ID: 2458
Job Title: IT Service Desk Officer
Employment Status: Fixed Term Full Time
Job Location: Frankston

Job Description:

• Contribute to Peninsula Health’s Digital Health
• Facilitate effective management of service requests in a diverse and supportive team
• Hybrid working arrangements
• Limited Term 12 month Full Time - Classification range: HS2*

WHO WE ARE AND WHAT WE STAND FOR

Peninsula Health is the major metropolitan health service caring for a community of 300,000 people. Our Vision is to provide exceptional health and community care. To realise this vision we need people who strive for a sense of achievement, take an interest in their individual growth, enjoy innovation and looking for ways to improve and have a passion for communicating and connecting with others.
In representing Peninsula Health, we expect all employees and volunteers to reflect our values: Be the Best, Be a Role Model, Be Open and Honest, Be Compassionate and Respectful and Be Collaborative. We are One Peninsula Health.

ADDITIONAL REQUIREMENTS

Peninsula Health is an Equal Employment Opportunity Employer that is committed to inclusion and diversity. We encourage applications from individuals from all cultural backgrounds including Aboriginal and Torres Strait Islander people. We also provide a safe and supportive workplace for people with disabilities.

To find out more about our recruitment processes, compliance obligations and to prepare your application to join our team please visit: https://www.peninsulahealth.org.au/careers/working-preparing-employment/

• Please refer to Health and Allied Services, Managers And Administrative Workers (Victorian Public Sector) (Single Interest Employers) Enterprise Agreement 2021-2025 salary circular for salary range. Sub-grading will be based on years of experience.

It is strongly recommended that individuals in this role remain up to date with their COVID-19 vaccinations.

JOIN PENINSULA HEALTH AND HELP US TO DELIVER SAFE, PERSONAL, EFFECTIVE & CONNECTED CARE TO EVERY PERSON, EVERY TIME.

Recruitment Agencies: we appreciate what you do. If we can’t find what we’re looking for ourselves, we’ll reach out to you for assistance.

The IT Service Desk Officer is responsible for providing the initial point of contact for users submitting an incident or request for service to the IT Service Desk. As a committed team member the Service Desk Officer will provide first level support and maintenance of the computer, peripheral equipment and application environment by analysing, troubleshooting and resolving requests to meet KPI’s and SLA’s. Where resolution of requests on first contact not possible, the Service Desk Officer will escalate as appropriate. This position works closely with other Service Desk Officers and the Desktop Support Team to enable timely resolution of incidents and requests for service. The positions responsibilities require independent analysis, problem solving and excellent communication skills.