IT Service Desk Protege Trainee

at  Thales

About Us
A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there’s something for everyone to get stuck into. And that’s where you come in.
Kuala-Lumpur, Malaysia (On-Site)
As Ground Transportation Systems (GTS), we are advancing rail signalling and safety solutions to ensure safe and efficient railway operations worldwide. Our technologies help to bring billions of people reliably to their destinations by rail every year – making sustainable mobility a reality.
IT Service Desk Protege Trainee (Ref. No. R1006756)
at our location in Kuala-Lumpur
You will enjoy having these responsibilities:

Reporting to the Service Desk Manager, the candidates will be ready to support IT Service Desk activities:

• Help develop and establish quality assurance measures
• Prepare and deliver reports, recommendations, or alternatives that address existing and potential trouble areas
• Analyze documentation and technical specifications and best practices
• Conduct spot checks and reviews as assigned to measure and assure adherence to SOP
• Participate in developing, distributing, and coordinating in-depth end-user reviews feedback
• Cultivate and disseminate knowledge of quality assurance best practices.
• Develop review CSAT and KPI
• Review and Write KB articles
• Assist with Service Desk L0 and L1 support activities locally and globally

You have:

• Bachelor level in a relevant discipline (e.g. Computer Science, Business, Economics, Engineering, Maths, Finance, Law or any other academic subject area)
• Postgraduate qualifications are welcome but not essential
• Strong MS Office skills, for example, the proficient knowledge of Excel and PowerPoint, will be necessary throughout this role
• Good analytical skills
• Excellent English reading, writing, and spoken skills
• Excellent listening, presentation, and interpersonal skills
• Ability to communicate ideas in both technical and user-friendly language
• Able to prioritize and execute tasks in a high-pressure environment with minimal supervision
• Keen attention to detail
• The ability to manage shareholders and build strong relationships
• The skills to grasp complex technical concepts quickly, including process flows and policies
• The ability to collate information and produce comprehensive reports
• An eye for detail and the ability to analyze problems and develop practical solutions
• The skills to plan and organize workload and work to deadlines in a fast-paced environment

Our Talent Acquisition Team is looking forward to hearing from you
We look forward to receiving your application in just a few clicks via our career portal.
For further information about Hitachi Rail as an employer visit us on
www.hitachirail.com/careers
About us
Our motivation is the mobility turnaround. To achieve this, our teams find innovative products and solutions that ensure the operation and reliability of the entire rail network and increase capacities on the rails.

Our projects are diverse. To make our teams even stronger, we are looking for your support. In return, we offer you an attractive overall package with the following benefits:

• Stronger together: Networking through internal networks and working in international teams
• Our drive: Together, we are laying the foundations for the digitization of the rail around the world, to get people safely to their destinations and to their loved ones!
• Attractive conditions: A secure and permanent job with a global company

Notes
Equal opportunities and self-determined participation of severely disabled persons and persons of equal status as well as respectful cooperation are firmly anchored principles within Hitachi Rail and its subsidiaries. We also aim to offer all our equal opportunities to start a career and to receive training and further education in our company. We consciously promote diversity and togetherness in our teams.
Thank you for your interest in Hitachi Rail. If your application is of interest, we will be in contact. Please do not hesitate to discover more about us and our latest jobs at
https://www.hitachirail.com/careers
.
At Hitachi Rail, there is a place for everyone. We welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and world view. It is our commitment to create an inclusive environment - we are proud to be an equal opportunity employer.
We would be delighted if you would be one of our followers at
https://www.linkedin.com/company/hitachirail
.

Please refer the Job description for details